M5 debuts its Callfinity Contact Center offering six months after acquisition
Unified communications and hosted, managed VoIP provider M5 Networks rolled out the latest iteration of its M5 Callfinity Contact Center, combining work from both the existing platform and its April acquisition of Rochester, New York-based Callfinity.
The company said the new version provides digital call-center functionality for its business clients and eliminates the need for an on-premise solution.
M5 said the platform allows its clients to quickly respond to inbound calls from customers, use real-time monitoring to ensure staffing matches call volumes and seamlessly handle unexpected spikes in phone activity.
Among its features, M5 Callfinity Contact Center includes:
- Built-in call recording;
- An online forms designer to create evaluation forms for scoring agents;
- Support for Salesforce, Netsuite and other popular CRM applications;
- Self-service administration via a web-based portal, including live dashboards and reports
Before being acquired, Callfinity, specialized in providing contact center software to SMBs and was listed on the Inc. 5000 list as one of the fastest-growing U.S. companies. The acquisition gave M5 the ability to offer mid-size business clients access to advanced IP contact center technologies, expanding its reach to businesses with high-end call center requirements.
M5 CEO Dan Hoffman at the time said the deal would give it “a powerhouse combination of great contact center technology and contact center experts,” augmenting M5′s hosted, managed VoIP offering.
For more:
– see this release
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VoIP companies among the fastest growing in the Inc. 5000
Category: VOIP




