Advisory Analyst, CRM Solutions – Enterprise Solutions
Details: The Advisory Analyst is an expert who takes a lead role in the department working under the general direction of the Director/Sr Manager/Sr Technology Manager or Functional /Technical Area Lead. This individual has responsibility over a sub-area defined by the organization. In this role, the Advisory Analyst demonstrates an in-depth, cross functional understanding of CRM applications including Salesforce.com. The position works directly with business executives and end-users to conceptualize new application projects, analyze business problems, and document solutions that match the business needs and validate technical solutions.JOB DUTIES AND RESPONSIBILITIES*Provides in-depth application and functional expertise in improving internal Sales process. *Coordinates cross functionally within IT and/or business functions to deliver projects on-time and within budget. *Assists a team of resources in delivering best in class solutions to business problems through the use of information technology. *Executes projects and initiatives in full compliance with defined processes and controls. *Coordinates cross functionally on complex projects. *Proactively recommends alternative IT approaches and approaches to business problems in Sales, consulting internally on technology challenges and system issues, and implements cross functional solutions. *Participates in the decision making process around technology strategy, conducts analysis on technical viability of solutions and provides guidance on delivery of complex projects. *Researches and maintains knowledge in emerging technologies and solutions to solve business problems. *Functions as a technical data mining expert helping business analyze complex situations and making recommendations where necessary. *Participates in, and often leads, business requirements sessions, documents the business and technical needs of the solution, as appropriate. *Performs Requirements Analysis, Business Impact Analysis, High Level Design, reviews Detailed Design, Problem Analysis, Customization design, performs Integration Testing, and System Testing and Support of the sales applications including salesforce.com and Oracle R12 integration points, as necessary and appropriate. *Prioritizes multiple tasks and projects, modifies and executes complex project plans and participates in plan implementation with little direction. *Performs other duties as assigned.
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