AppleCare At Home Advisor
Details: Experience AppleThere’s the typical job. Punch in, push paper, punch out, repeat. Then there’s a career at Apple. Where you’re encouraged to defy routine. To explore the far reaches of the possible. To travel uncharted paths. And to be a part of something far bigger than yourself. Because around here, changing the world just comes with the job description.We are committed to diversity.Apple is an Equal Opportunity Employer.www.apple.com/jobsAt-Home Advisor – AppleCareJob SummaryEvery day, people do amazing things at Apple. What will you do? Here?s your opportunity to do meaningful work by providing world class support for the products that have made Apple an iconic technology company . Come join our team ? we?ll provide you an iMac to work from home, and train you to troubleshoot while keeping a focus on the customer. So when customers call in with questions, you won?t just provide answers?you?ll provide an experience. Become an At-Home Advisor, and you could be on your way to a career at Apple.Key QualificationsTechnical savvy, troubleshooting expertise, and minimum typing speed of 35 wpmCustomer service focus and passion for supportDiscipline to work remotely from homeAvailability to attend approximately five to six weeks of online training on a fixed schedule that may include weekendsFlexibility to work shifts between the hours of 5:00 a.m. CST and 11:30 p.m. CST including weekendsSuccessful completion of a pre-employment assessment and criminal background checkSuccessful completion of initial trainingAt-Home QualificationsA quiet workspace, ergonomic chair, and deskHigh-speed Internet service (2Mbps or better) from a reliable providerA dedicated telephone land line from a reliable carrier (must be installed before you start work)DescriptionAs an Apple At-Home Advisor, you?ll be supporting many of our popular products, from iPhones to iPads to MacBooks to desktop Macs. As our customers? first point of contact, you?ll be the friendly voice of Apple, providing award-winning customer service, troubleshooting, and support. We?ll rely on you to listen to our customers and use your technical expertise, creativity, and passion to meet their needs ? and remind them that behind our great products are amazing people.This position comes with competitive pay, great benefits, stock, time off, an employee discount, and dedicated resources to support your ongoing growth and development.?We?re looking for people with technical savvy, including the ability to install, maintain, and troubleshoot your own hardware and software. You should be able to multitask across systems and applications, analyze and resolve a variety of complex technical issues, and comfortably navigate a Windows environment. You?ll need excellent verbal and written communication skills, as well as the ability to effectively prioritize and manage your time. Because you?ll work independently from home, you?ll need the discipline and ability to work remotely from coworkers and management.Additional InformationTo learn more about opportunities at Apple, visit http://www.apple.com/jobs/us/aha.htmlAt-Home QualificationsA quiet workspace, ergonomic chair, and deskHigh-speed Internet service (2Mbps or better) from a reliable providerA dedicated telephone land line from a reliable carrier (must be installed before you start work)For more information on the position, please visit http://www.apple.com/jobs/us/aha.html
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