Application Analyst II (Revenue Cycle) – Chattanooga, TN
Details: Job Summary: Implements, upgrades and supports application systems. Assures that all systems are fully tested before implementation into production. Troubleshoots and resolves reported system and application problems in the test and production environments. Documents and describes process and procedures relating to current and future systems environments. Trains and educates users on system functionality and capability.Essential Duties:Provides Level 2 and 3 support for day-to-day production issues, maintaining documentation in the appropriate tracking systems while adhering toprescribed escalation & change control procedures .Provides leadership and support to a super-user groups.Supports standardization of documentation and the integration of applicable standards and practices.Evaluates IT application updates and revisions and may participate in testing. Provides support for applications and coordinates with the appropriate teams.Coordinates planning for installations of maintenance releases with Application Solution Architect, Application Developers, and Technical Analysts.Provides documentation and delivery of training on assigned applicationsInteracts with business teams to develop application requirements and deployment plansParticipates in coordinating installation of application changes.Installs maintenance/patches and software upgrades.Ensures new installations will integrate with the current application and data technical environmentAdditional tasks/responsibilities as defined.Completes assigned tasks as per defined project scope, timelines, and budgets for implementations. Works to prescribed methodologies for allproject implementations. May work on multiple implementations at any given time.Participates in coordinating the transition from implementation to production and application support.Develops reports, scripts and forms according to required specificationsDocuments business and system processes and procedures through the use of industry standard process flow and flow charting techniques.Provides documentation on the application systems environment.Develops application back-up and recovery procedures.Participates in the development with Vendors and the MBO’s of detailed interface and program specifications.Provides one-on-one IT support services for employed and affiliated physicians. Develops and maintains ongoing relationships with physicians while promoting use of technology.Collaborates with other ITS support staff to enhance physician satisfaction and facilitate adoption of IT systems.May require on-call coverage responsibilities
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