Execute, architect and manage strategic infrastructure project plans.
Integrate I.T. systems infrastructure & business operations.
Manage multiple projects in ‘energized’ culture.
Responsible for Maintenance of the I.T. Systems Infrastructure.
Responsible for escalating on-call support.
Ensure all areas of desktop support are coordinated, monitored traced and resolved.
Responsible for personnel/activities providing technical services to internal ‘customers by identifying, prioritizing and confirming resolution of reported problems with desktop, laptop, telephone & networked systems.
Make Purchasing and Cost Estimates via proposals.
Create unified configuration of devices & architecture.
DIRECT SERVICE DESK TEAM TO DELIVER I.T. Service requests & RESOLVE or ESCALATE Incidents.
Document engineering standards, infrastructure procedures & project proposals.
10 years of I.T. Infrastructure administration experience with SaaS experience a PLUS!
6 years directing a ‘large’ I.T. Service Desk organization.
STRONG Knowledge of:
Microsoft Office 365
MS Active Directory’
MS Windows Server & Desktop OS
VMare (ESXI) / Virtualization)
Enterprise Anti-virus & Data Backup management
SAN, MS Exchange, MS Windows, MS SQL, MS Sharepoint, MS System Center & Components.
Project Management skills to execute manage strategic I.T. Infrastructure project plans.
STRONG Knowledge of Infrastructure Technology and understanding a broad technology exposure to engineering solutions to be able to integrate I.T. INFRASTRUCTURE & BUSINESS OPERATIONS!
Strong people skills that can listen to others and their ideas and actually use them.
Communicate affably with ‘Team’ Members that you don’t manage, but work with, etc..