Eddie Bauer is looking into a sophisticated malware intrusion of its point of sale systems.
The company said unauthorized parties accessed payment card information, including cardholder name, number, security code and expiration date, at retail stores between Jan. 2 and July 17 of this year. Not all cardholder transactions during this period were affected, the company said.
Customers who shopped with a card on eddiebauer.com were also not impacted.
“The security of our customers’ information is a top priority for Eddie Bauer,” said Eddie Bauer CEO Mike Egeck. “We have been working closely with the FBI, cyber security experts, and payment card organizations, and want to assure our customers that we have fully identified and contained the incident and that no customers will be responsible for any fraudulent charges to their accounts. In addition, we’ve taken steps to strengthen the security of our point of sale systems to prevent this from happening in the future.”
The retailer said it has “fully identified and contained the incident” and is teaming up with the FBI to find the hackers and hold them accountable.
Eddie Bauer is also contacting customers who may have been affected and asking shoppers who used a card at one of its retail stores during the breach period to carefully check their account statements for red flags.
“If a customer believes his or her payment card may have been affected, the customer should immediately contact their bank or card issuer,” the business said. “Eddie Bauer has notified payment card networks so that they can coordinate with card issuing banks to monitor for fraudulent activity on cards used during the timeframe in which cards may have been compromised.”
Eddie Bauer has retail stores in Leeds and Foley. The company did not identify which locations were affected by the intrusion.