Details: Responsible for administering Oklahoma Personal Banking systems and analytics. Gathers, analyzes and evaluates data to optimize business processes and procedures. Individual must respond to a dynamic range of business reporting objectives and formulate recommendations to management based on compiled data that enhances decision making and effectiveness of implemented strategies.• Management of Personal Banking systems, including Synapse, PBS2, NCIS, DATS, EMS and ongoing user administration.• Coordinates, monitors and executes production of reports used in Oklahoma Personal Banking Administration. Responsible for researching, compiling, analyzing and reporting various operational data from multiple sources, including productivity and/or quality statistics.• Manages the Oklahoma Personal Banking incentive plan, responding to retail user inquiries and system update issues.• With management direction, creates annual financial budgets and executes monthly reporting.• Creates and maintains databases, develops and performs queries both independently and at the direction of management.• May assist ongoing production and workflow improvement efforts and manage small projects and/or small segments of larger projects. • May recommend policies, procedures and training to assure compliance with government regulations and to maximize efficiency and customer service.
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