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Frost Bank customers took to social media Wednesday to complain about problems using their debit cards that left several unable to pay for groceries and lunch.
Frost spokesman Bill Day said a “technical issue” may have caused problems for some of the bank’s debit-card users for about an hour Wednesday morning. He said the issue was resolved by about 12:30 p.m.
Customers also complained about having trouble getting through to the bank’s customer support phone lines.
“All phone lines are busy and cards not working,” Scott McWilliams, whose handle is @ScottMcChillin, tweeted at about 1 p.m. About 10 minutes later, he reported that Frost customer service indicated there were “widespread technical issues.”
Day didn’t elaborate on why some customers were unable to use their debit cards.
“We’re still getting to the bottom of that,” Day said. “The important part is customers can use their cards.” He added, “Everbody’s cards are working now.”
Day said the bank has no indication that its systems were hacked.
“It would be greatly appreciated if you contacted your customers via email or social media if you are having issues with your computer systems,” Natalie Ferris Lemmer wrote on the bank’s Facebook page. “I would prefer not to find out by having my card declined while checking out.”
Twitter user Booth, @MichaelBooth17, wrote [email protected] Nice to find out about your debit card outage while I was trying to buy lunch today.”
Another Twitter user, Ty Kitchens, @tykitchens, said at about 1 p.m. @Frost Bank Can you let me know when the debit card issue is fixed? I know stuff happens. I’m just in a restaurant hungry and embarrassed.”
Frost apologized to customers via Twitter around 4 p.m., attributing the problems to “technical issues” without further explanation.
Frost Bank is the largest regional bank based in San Antonio.