We reported the day before that the owner of RamshackleGlam.com, Jordan Reid had accused GoDaddy of not helping her to get her hijacked website back.
Reid’s website was hijacked two days before and was being auctioned on flippa.com by someone going with the nickname of Bahbouh. She ultimately got her website back, but she lashed out at both HostMonster and GoDaddy for not being better prepared to handle such situations. GoDaddy maintains that there have been a number of misconceptions about how the process works.
They highlight the fact that GoDaddy was not the “losing registrar” in this case. Instead, the losing registrar, a term used for the registrar that holds the domain name before being transferred, is FastDomain, HostMonster’s domain registrar. FastDomain could have asked GoDaddy to simply transfer the domain name back, but the company hasn’t made such a request.
GoDaddy says it’s highly responsive to such requests, but it hasn’t received one for the RamshackleGlam.com domain from FastDomain.
Furthermore, if after five working days they don’t get a response, losing registrars can turn to the Transfer Emergency Action Contact (TEAC), a contact which each registrar must provide to ICANN.
Registrars are required to respond to inquiries made through this channel within four hours, even if the final resolution takes a bit longer. Laurie Anderson, director of domain services at GoDaddy, told, “Every day, we receive reports domain names have been stolen.
In order to protect our customers and other users of the Internet from having domain names maliciously taken, we have developed best practices,” “Part of these practices include verifying theidentity of the complainant. For increased security, we require multiple forms of identification and if we are unable to receive that data , we are unable to provide access to the domain,” Anderson added. “While this is no doubt a frustration for some people in some cases, it has saved countless domain names from being transferred incorrectly.”
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