TSA is looking for a vendor that can provide management software that will enable the agency’s cyber investigators to keep track of their cases more efficiently.

TSA plans to purchase 15 individual licenses to use the software from an 8(a) small business supplier, under a one-year base contract plus four one-year options, according to a solicitation released by TSA on June 28.

“This software must keep track of all records relating to everything involved in an investigation,” explains TSA’s solicitation document. “It must handle the task of managing investigation records, tracking cases, viewing assignment history, tracking time spent on cases, viewing statistics and much more.”

The management software will be used by the “Focused Operations Team,” which functions within the Information Assurance and Cyber Security Division at TSA. Currently, the Focused Operations Team uses a manual process to manage its case records, says TSA. “The current solution does not track assignment history and time spent on cases,” the solicitation notes.

The software must be able to assess an investigative case based on what TSA calls “solvability factors.” These factors will enable the agency to assign each case a solvability factor as well as a “closure value.”

“When a case is ready to be assigned, case assignment statistics will be easily accessible and provide information on total active cases assigned as well as average solvability and closure value of active cases,” says TSA’s list of technical requirements.

Prospective software vendors are asked to submit their proposals by July 17. Further information is available from Justin Zerbato, a contract specialist, at 571-227-5478 or justin.zerbato@tsa.dhs.gov.

Source: http://www.gsnmagazine.com
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