Work at Home Technical Support Representative
Details: This is a Work at Home position that requires very specific system and hardware requirements. The position will have a mandatory full-time training course that will last 6 weeks and will be held at the San Antonio, TX location. After graduation this position is PT or FT with a required split shift.Work at Home Support Representatives receive inbound calls from customers and provide technical support for the fiber optic TV, Internet, and phone serviceDetailed Description Agent Work-Space Requirements: Wired Webcam – capable of viewing the entire work area in the home Headset Monitor 19 inch or larger Broadband Internet Must have a dedicated workspace area (room with a door) Must be aware and comply to a “clean desk” policy Answer customer question(s) (e.g., provide order/ trouble status) Perform logical troubleshooting Document troubleshooting steps and confirm resolution of reported trouble Guide the customer through a battery of self-help installation and repair opportunities Service activation support for voice service calling features Provide affiliated ISP support Perform other duties as required Listen to customers and comprehend reason for call (e.g., status, trouble report)
View full post on Latest CareerBuilder Jobs: Information Technology, US – 30 mile radius
http://www.GregoryDEvans.com, http://www.Locatepc.net, http://stolencomputeralert.com, http://computersecurityexpert.net, http://www.hackerforhireusa.com, http://www.GregoryDEvans.net, AmIHackerProof.com, http://ParentSecurityOnline.com, http://TheCyberWars.com, http://hiphopsecurity.com, http://HackerForHireinternational.com, http://www.computersecurityguru.com, http://computer-security-expert.com
