IT Analyst – Sonoma County Sheriff’s Office

Position Information

 Are you ready for a challenge and an opportunity to make a difference – you’re ready for the Sheriff’s Office!

Starting Salary $5,787 – $6,379/mo.
(Salary is negotiable commensurate with experience, salary history, and requirements.)

If you are interested in applying at the II level of this opportunity, you must apply to the separate recruitment now being conducted for the II level.

The Sonoma County Sheriff’s Office (SO) provides law enforcement, court security and detention services to the citizens of Sonoma County. You can be confident that a career with the SO is anything but monotonous.

When you join the County of Sonoma, you have the freedom to explore your career and the beauty of our county. Please visit www.sonomacountyconnections.org and www.santarosachamber.com for additional information about our picturesque coastline, majestic redwoods, historic towns, fine dining, award winning wineries, and variety of entertainment and cultural activities.

What Makes Sonoma County a Great Choice

In addition to the training, variety, comradery, and generous starting pay, you can look forward to some excellent benefits, including:

  • A cash allowance of approximately $600 per month
  • An annual Staff Development/Wellness Benefit allowance up to $500
  • Competitive vacation accruals, 11 holidays per year, and accommodating sick leave accruals
  • 3% Cost of Living Adjustment (COLA) effective March 14, 2017
  • Bilingual premium pay of $1.15 cents per hour in addition to the hourly pay rate

Being an IT Analyst in the SO Means

You are an integral member of the SO’s Information Technology Unit, responsible for the critical IT needs of the 24/7 public safety environment. Working independently and under time constraints you:

  • Maintain critical public safety applications; physical, virtual, and SQL Microsoft servers; Active Directory Forests, fingerprint identification devices, and Mobile Data Computers
  • Provide excellent customer service and support end-users with setup, maintenance, and troubleshooting of hardware/software issues on laptops, docking stations, and hand-held devices (iPads, iPhones, Android Smartphones, tablets, etc.)
  • Coordinate technical support responsibilities between contractors and/or government departments (evaluating and implementing upgrades, patches, hardware, and software)
  • Create and administer regression testing plans; revise and maintain end user documentation; and recommend solutions to increase efficiency and productivity

Ideal candidates possess knowledge or experience with:

  • Wireless networking, VPN, and Active Directory (AD) administration (AD file permission, security group and Group Policy administration, etc.)
  • Customer service desk support in a Tier 1 or 2 (Windows 7/8.1/10 and Microsoft Office 2013)
  • Enterprise or departmental application administration
  • Microsoft Hyper-V, Windows Server Update Services, Windows Deployment Services, and Remote Desktop Services server deployments
  • Server hardware configuration and troubleshooting
  • Information security, general audit guidelines, and regulatory compliance (HIPPA, PCI, CJIS, etc.)

Desired certifications and experience include:

  • Microsoft Certified Professional
  • Microsoft PowerShell

Note: The SO is a 24/7 environment, IT Analysts must be on-call (paid) as well as work various shifts and schedules according to the SO’s needs. As a condition of employment, individuals are required to undergo and maintain a SO background clearance. Specially trained Analysts may also be tasked with performing Computer Forensic examinations for the purposes of Court testimony.

The Sheriff’s Office is recruiting for one full-time vacancy. This employment list may also be used to fill future full-time, part-time, or extra-help (temporary) vacancies as they occur during the active status of the list. County employees who wish to be considered for future vacancies should consider applying to this recruitment.

The Civil Service title for this position is Department Information Systems Specialist I.Minimum Qualifications

Any combination of training and experience which would provide the opportunity to acquire the knowledge and abilities listed. Normally this would include:
Education: The equivalent to completion of twelve semester or eighteen quarter units in information systems, computer science or closely related field; AND
Experience: One year of experience in developing and maintaining information technology systems in a multi-platform information systems environment.

License: Possession of a valid driver’s license at the appropriate level including special endorsements, as required by the State of California, may be required depending upon assignment to perform the essential job functions of the position.

Knowledge, Skills, and Abilities

Knowledge of: IT systems components and architecture; customer support techniques; basic network principles; commonly used software applications; system performance monitoring and troubleshooting; technical documentation methods and procedures; IT systems security methods and techniques; oral and written communication techniques; network equipment, tools and peripherals; operating systems installation and configuration procedures; installation, configuration, and maintenance of desktop components; operating environments; commonly used query languages; data management concepts and methods; server maintenance techniques; file formats used in the delivery of Web content; browser technical requirements.

Ability to: efficiently troubleshoot system problems; provide training to other technical staff; communicate factual and procedural information clearly, orally and in writing; gather and analyze basic facts and draw conclusions; install, configure, and test software on customer workstations; prepare and update manuals, instructions, and operating procedures; provide information and assistance to customers; ensure the application of appropriate security measures in accord with established procedures; assist in implementing and maintaining network and systems services; monitor network and systems performance and troubleshoot minor problems; document and initiate response to security problems; provide guidance and training to customers in accessing network and systems services; assist customers in installing and using applications; maintain database operations; assist in returning disrupted database systems to normal operations; create reports and manipulate data in response to customer requirements; convert user-developed content into workable Web pages; carry out server maintenance functions; test new browser versions for compatibility with existing services.Selection Procedure

& SOME HELPFUL TIPS WHEN APPLYING

  • Your application information and your responses to the supplemental questions are evaluated and taken into consideration throughout the entire selection process.
  • You should list all your employers and positions held within the last ten years in the work history section of your application and should be as thorough as possible when responding to the supplemental questions.
  • You may include history beyond ten years if related to the position for which you are applying. If you held multiple positions with one employer, list out each position separately.
  • Failure to follow these instructions may impact your competitiveness in this process or may result in disqualification.

For more detailed information about examination steps and the hiring process, you are encouraged to visit http://sonomacounty.ca.gov/HR/Recruitment-and-Classification/Getting-a-Job and review the hiring process overview.

APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED.

 

Responses to supplemental questions will be scored using position-specific criteria. Please provide specific and detailed responses of a reasonable length to allow for thorough assessment of your qualifications. Responses which state “See Resume” or “See Application” may be considered insufficient and therefore may not be scored.

The selection procedure will consist of the following examination:

An Application & Supplemental Questionnaire Appraisal Examination (weight 100%) will be conducted to evaluate each applicant’s application and supplemental questionnaire for satisfaction of minimum qualifications (pass/not pass); and for educational coursework, training, experience, knowledge, and abilities which relate to this position. Each applicant will be evaluated based on the following criteria:

  • Relevance of work history, related experience, and achieved level of education and/or training as described in the application and responses to the supplemental questions.

Candidates demonstrating possession of the minimum qualifications will be placed on an employment list in order of most qualified to least qualified based on the achieved score received in the Application & Supplemental Questionnaire Appraisal Examination. Scores may be adjusted based on such factors as number of candidates, anticipated vacancies, past practice, and natural breaks in the scores achieved by this group of candidates.

BACKGROUND PROCESS

Being part of the Sheriff’s Office, and expected to keep the public safe, requires a thorough background investigation. The process includes an assessment of prior work history, verifying educational experiences, court reports, public records searches, understanding past patterns relating to drug usage, financial patterns, etc. This entails gathering a significant amount of information from job candidates and speaking to former employers, friends, family members, etc.  Polygraphs, drug tests, and medical, and physical examinations are a part of this process.  Candidates must be honest and forthcoming about information that may arise during the background process. Deception during any portion of this process is grounds for disqualification, even after employment. This process can take anywhere from 3-5 months. Many factors are taken into consideration and one should not assume a credit issue or prior drug use is automatically disqualifying. Candidates will be given the opportunity to present mitigating information they feel should be considered. You are encouraged to be as responsive as possible while this process is taking place to help expedite the timeline. We encourage you to stay patient and interested in this great career opportunity throughout the process.

You may read more details about the Sheriff’s Office drug policy at: http://www.sonomasheriff.org/s/2015-Pre-Employment-Drug-Use-Guidelines.pdf.

HOW TO APPLY

Applications are accepted on-line at: www.yourpath2sonomacounty.org. Paper applications may be submitted by person, fax (707-565-3770), email, or through the mail. All applications and appropriate supplemental information as outlined in the job bulletin must be RECEIVED by the time and date specified on the first page of this job announcement. Applications received after the recruitment closes will not be accepted.

The County of Sonoma prioritizes and is committed to continuously providing a workplace where equal employment opportunity is afforded to all people. More information can be found at: http://hr.sonoma-county.org/content.aspx?sid=1024&id=1256.

HR Analyst: CG
HR Technician: RR

 

Source:https://www.governmentjobs.com/careers/sonoma/jobs/1596039/it-analyst-sonoma-county-sheriffs-office