Auckland public transport: Major cyber issue hits Auckland Transport’s Hop card system, indications are it’s a ransomware attack | #ransomware | #cybercrime

A suspected ransomware attack has hit Auckland Transport’s Hop card system.

“Indications are that this is a ransomware attack, however, investigations are ongoing,” an AT spokesman told the Herald.

It believes the incident is an isolated one.

“Our customers across Tāmaki Makaurau can still catch buses, trains and ferries – our staff and operators are aware of the issue and will be letting people board even if they have been unable to top up their AT HOP card,” the spokesman said.


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“We don’t expect this incident will cause disruptions for our customers when they’re travelling today or over coming days until the incident is resolved.”

On AT’s website, an alert informs commuters: “You should still tag on and off when travelling. If you are unable to top up your Hop card you will still be able to travel.”

AT said it may take until “early next week” to fully restore services.

The agency said it is currently experiencing issues with its Hop card services but is reassuring customers they can still catch buses, trains and ferries while the issue is being resolved.


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“This issue has arisen from a cyber incident impacting part of the Hop card system,” the agency said.

“At this point in time, we believe the incident is isolated to one part of our system and that no personal or financial data has been compromised.”

Services affected include online top-ups, as well as other Hop card services using MyAT Hop on AT’s website, which are currently unavailable.

AT said to expect delays in payments being processed for existing top-ups, and ticket and top-up machines are only accepting cash payments.

Transactions using Eftpos/credit cards are unavailable and machines may not be working.

AT said its customer service centres will also have limited functionality and may only be able to accept cash.

Retailers are unable to top up Hop cards or process other Hop services like loading concessions.

The agency said it takes cyber security “extremely seriously”.

“We have activated our security protocols and are working with our expert partners to resolve the issue as quickly as possible, however, we anticipate it may take until early next week to fully restore these services,” AT said.

“We will fully investigate the incident and provide further details following the completion of that investigation.”


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The Hop card system was designed, developed and implemented by the French multinational Thales Group.

The cyber incident comes ahead of a planned upgrade.

In June, AT said Auckland commuters will be able to pay for public transport with a simple swipe of a bank card or smartphone within the next year, using a debit card, credit card, Apple Pay or Google Pay.

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