Audio Teleconferencing Supervisor

Details: .TAD PGS, INC. is currently seeking an Audio Teleconferencing Supervisor for one of our clients in Washington, DC.*Must have an active Secret Clearance**This is a contractual position, 3 months*Duties and Responsibilities: Supervises the activities of a group of audio teleconference operators and other staff.Schedules operator hours and works directly with customers at all levels of the company to attain a high level of customer satisfaction.Directs the training of new personnel in the operation of the teleconferencing system.Develops procedures and purchases audio teleconferencing related equipment.Manages accounts with outside audio teleconferencing services used for coverage of extremely large conferences and overflow situations.Oversees the audio conference allocation process.Uses remote access software to perform emergency diagnostics and maintenance on the audio teleconferencing system, as well as after hours operator coverage.Works with technicians to resolve any hardware problems that may arise in the operation of the teleconferencing bridge.Assists in the installation of new hardware and software and maintains contact with audio teleconferencing industry associates to keep apprised of new system features and upgrades.Interacts daily with supervisor, peer groups, subordinates and customers. Interaction normally involves exchange or presentation of factual information. Prides guidance to subordinates.Has ongoing supervisory responsibilities, including hiring and firing (or making such recommendations to management), and performance appraisal for jobs under their direction. Supervises the activities of a department with responsibly for results in terms of costs, methods and possibly employees. In some instances may manage and be responsible for staff development, supervision, and management. Required Education/Experience/Skills: Able to handle unusual occurring job events. Choice of action requires more than common sense in that some training and experience is needed before knowing what to do under special circumstances.Bachelor’s degree or equivalent and 2 years of related experience.Must be familiar with telecommunications equipment, concepts and terminology.* It should be understood that this is not intended to be a detailed nor comprehensive description of any individual employee’s job content. Managers set the specific duties and responsibilities for each employee.

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