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Bucks County is investigating a “cybersecurity incident” causing an “extended outage” to the county’s Emergency Communications Department’s computer-aided dispatch system.
The outage, which began Sunday afternoon, is ongoing. The system is still down but has not interrupted the Emergency Communication Department’s ability to receive or dispatch 911 calls.
“All 911 phone systems and radio systems remain operational and all calls for service from the public are being received and dispatched to first responders without delay,” county spokesman James O’Malley said.
The CAD system serves to document incident reports.
O’Malley said a “paper-based backup system is being used for incident documentation.”
Audrey Kenney, director of the Emergency Services Department, said the county has partnered with state and federal agencies to assist in the ongoing investigation.
“I want both the public and our first responder partners to know that our 911 system is up and running,” Kenney said. “If you call us for an emergency response, our dispatchers will get you the help you need.”
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