mschaffer shares a report: Comcast and other ISPs have annoyed customers for many years by advertising low prices and then charging much bigger monthly bills by tacking on a variety of fees. While some of these fees are related to government-issued requirements and others are not, poorly trained customer service reps have been known to falsely tell customers that fees created by Comcast are mandated by the government. The FCC rules will force ISPs to accurately describe fees in labels given to customers, but Comcast said it wants the FCC to rescind a requirement related to “fees that ISPs may, but are not obligated to, pass through to customers.” These include state Universal Service fees and other local fees. As Comcast makes clear, it isn’t required to pass these costs on to customers in the form of separate fees. Comcast could stop charging the fees and raise its advertised prices by the corresponding amount to more accurately convey its actual prices to customers. Instead, Comcast wants the FCC to change the rule so that it can continue charging the fees without itemizing them..
I suppose it’s just easier to grab people’s money than it is to make up names for the fees, Mschaffer adds.
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