#comptia | #ransomware | Hard Rock, cyberattack cost New Orleans millions; City Council to discuss expenses Tuesday | News

The major topic that the New Orleans City Council faces at its monthly budget meeting is the hefty price tag of the Hard Rock Hotel collapse and cyberattack expenses, according to a list of costs associated with the disasters attached to the Tuesday meeting agenda. 

The costs racked up since the Oct. 12 collapse of the unfinished hotel and the Dec. 13 ransomware attack total more than $18 million to cover loss of revenue, personnel payroll, software replacements and fixing email services, among other things. 

Despite continuing objections from Mayor LaToya Cantrell, the New Orleans City Council voted unanimously Wednesday to hold hearings into issue…

Through December, the Hard Rock collapse had cost New Orleans $11,668,106. Cyberattack expenses came to $7,123,500, which includes past and expected future payments.

The brunt of Hard Rock costs have gone to changing Regional Transit Authority routes, payroll and Rampart Street repairs.

Damage costs:

  • Street, subsurface and drainage repair estimate for Rampart Street: $1.2 million
  • Capital damage estimate to streetcars, line poles and infrastructure: $850,000
  • Roof repair estimate for Saenger Theatre: $750,000

Lost revenue:

  • Changes to RTA operations, including new and alternate routes: $3,210,000
  • Lost farebox revenue: $1,605,000
  • Saenger estimated losses from canceled performances of “Wicked”: $100,000


  • Public safety, leadership and support payroll: $2,219,000

Public safety costs:

  • 24/7 firewatch at Hard Rock site (estimate): $927,801
  • Public safety vehicles, equipment, apparatus, etc: $256,115
  • Engineering consulting contract: $250,000
  • Office of Homeland Security and Emergency Preparedness mobile command: $153,000
  • Office of Police Secondary Employment details from 10-25 through 11-12 (outstanding invoice owed by 1031 Canal Development): $70,000
  • New Orleans Police Department mobile command: $20,184
  • Public safety vehicles — fuel: $13,000
  • Trash collection at command center: $10,164
  • Light tower rental and fuel: $10,000
  • 6×40 containers to protect Saenger (including delivery): $8,000
  • Miscellaneous supplies (paper, printer ink, pens, markers, batteries): $7,753
  • Towing vehicles out of garage next to Hard Rock site: $5,000
  • Door knocker warnings — English and Spanish: $1,446
  • State Police transportation bill — crane: $1,210
  • Personal protective equipment (earplugs and respirators): $433

The city has incurred most of its ransomware attack costs by paying for fixing city email services and networking infrastructure. Future expenses are also listed in the agenda.

The cyberattack afflicting New Orleans City Hall’s computer networks will take months longer to completely fix than officials have previously …


  • Clean and rebuild environment: $1,220,500
  • Re-establish city email services: $896,000
  • Networking infrastructure: $832,000
  • Personnel — overtime for ITI staff: $50,000


  • Replacement of outdated equipment: $750,000+
  • Public safety networking investments: $400,000+
  • New security tools: $875,000+
  • Supplemental staffing: $750,000+
  • Cybersecurity team staffing: $350,000+
  • Legacy software replacements: $1 million+

The Budget Committee meeting will be held in the City Council Chamber at 10 a.m. You can view the full agenda here. 

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