Computer Systems Analyst I

Position Description

We are seeking an energetic, eager, and customer-focused individual for our Technical Services team who will provide front-line service to our clients. This individual needs a basic understanding of Windows based applications that interact with databases, web services, Windows services, and the ability to work well under pressure. On the job training will be given for proprietary IPeople products and services.

The successful candidate will:

Have a passion for customer service
Work well under pressure
Be gratified by having a customer say “Thank you” or “Job well done”
Have a thirst for knowledge
Responsibilities

Answer support phone and email and complete customer support tickets
Assist users in working with computer systems and programs
Perform basic diagnostics and troubleshooting for IPeople products & services
Perform root cause analysis and provide user assistance in solving computer related problems
Collaborate with customers and developers to help test, maintain and monitor computers programs and systems to address customer issues
Review and analyze performance indicators to locate code problems and correct the identified errors or route them properly
Route and document customer issues and communicate appropriately
Actively focus on and contribute to the success of the customer experience
Assist with on call rotation
Other duties may be assigned as necessary.
Required knowledge, skills and abilities

1-2 years’ experience in a technical customer service based environment (help desk or software support)
3 years’ experience with relational databases (SQL, MS Access, Oracle, etc.)
Experience creating stored procedures
Basic understanding of Windows development techniques and Microsoft development tools/ environments
Ability to communicate technical information to both technical and non-technical customers
Basic understanding of Windows services
Experience working with databases
Ability to work both in a team and alone
Excellent communication skills, both written and oral
Comfortable gathering information from business users
Desired but not required

Hospital information systems knowledge
Basic understanding or familiarity with database connectivity (ADO/ADO.NET, ODBC, OLE DB, etc.)
Basic understanding of SQL 2005/2008 and its related tools (e.g. SSMS, SQL Profiler, etc.)
Experience programming in VBScript
Experience programming in VB.NET
Experience assisting with or building SQL Queries
Job Type: Full-time

Required experience:

Relational Database: 3 years