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#cyberfraud | #cybercriminals | MSU credit union warns customers of suspicious credit card activity


EAST LANSING, MI – Unauthorized international transactions are showing up on some accounts at Michigan State University Federal Credit Union.

It is unclear at this time how many Michigan residents were affected the data breach, Michigan Attorney General Dana Nessel said in a statement.

Nessel urged MSUFCU customers to protect their accounts and quickly respond to notices regarding suspicious activity on their MSUFCU credit cards.

“This is another example of how fragile our information infrastructure is, and how vulnerable all of us are to cyber hacking,” Nessel said.

The credit union notified affected customers via phone, email or text on Wednesday, Jan. 1. Alerts were also posted to Facebook and Twitter. Customers are instructed to respond “No” to messages asking if suspicious activity was a transaction they had authorized.

Customers will not be liable for unauthorized transactions. MSUFCU is working with its card processors to block fraudulent transactions before they happen, the Facebook post says.

Members can monitor their own accounts using eAlerts, MSUFCU’s mobile app or online. Members can also use the app to lock and unlock their cards for added protection. Unauthorized activity can be reported to 888-393-1172. Credit cards are being reissued immediately and can be picked up at branch locations.

Free credit monitoring and identity protection will be made available for everyone affected by this data breach, the attorney general’s release said.

“Stolen credit card information is on the ‘more sensitive’ category for compromised personal information,” Nessel said. She urges consumers to protect their information if they believe it has compromised:

  • Find out what information was compromised and act accordingly.
  • Pull your free credit report at annualcreditreport.com or by calling 877-322-8228.
  • Put a fraud alert on your credit file. The Federal Trade Commission provides a checklist for this.
  • Consider a security freeze on your credit file.
  • Be alert to unsolicited calls or emails appearing to be from Capital One. Hang up, do not reply and call the number on your card. “Phishing” scams – calls, emails, or text messages that appear to offer protection – may actually be trying to get more data from customers.
  • Take advantage of any free services being offered as a result of the breach.
  • Use two-factor authentication on your online accounts whenever possible.

For more information on what to do when your information has been compromised, review the Michigan Attorney General’s consumer alert on data breaches.

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Members may have received messages notifying them of suspicious activity on their account. Suspicious activity is any...

Posted by MSU Federal Credit Union on Wednesday, January 1, 2020

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