BOONVILLE – As much as new media streaming services are coloring people’s life, they have been incubating scammers as well.
Lee, a Boonville resident, recently brought a Roku device as an alternative to her past streaming service provider. She said as she followed the instruction to connect Roku to her TV, she saw a “call this number” on her TV screen. Without hesitation, Lee called the number.
“Someone came on the phone and said I need the code on your screen,” she said. “So, I give him the code.”
Not long after Lee gave the code, she was told there would be a one-time fee at $79.99. Lee said the activation fee made her skeptical about the service.
“I heard that Roku is free once you purchased a (Roku) stick,” she said.
Lee said she realized she might have fallen into a scammer’s trap.
Lee is not a stranger to cyber scams. She said her phone was hacked in the past, and her Netflix account got stolen once. However, she said, the new tactic this time had her fooled again.
“We should have cyber-crime units,” she said. “They can trace this; they got the technology to trace it back.”
Michelle Gleba, the Better Business Bureau Columbia regional director, said because the technologies are developing, they have been receiving more scam reports in recent years.
“Tech support scam consistently rank among the top scams that we see reported at,” Gleba said. “They tend to target older consumers more than younger consumers.”
Gleba said the Better Business Bureau have been working as a third party in between businesses and customers to censor frauds and build trust.
“I can’t express enough how important it is to let us know you’ve experienced a scam, that will allow us to track what is going on,” she said. “As a non-profit origination we work very closely with other authorities on the state and the federal level.”