Toll has left its customers largely in the dark after a cybersecurity attack forced it to shut down its systems.
The transportation and logistics company deliberately stalled its website and business systems after its security was compromised on Friday.
In a statement on Monday, Toll Group said it would bring the systems back online “in a controlled and secure manner”, but customers have said they have since been left in the dark.
“I appreciate this is a tricky time – we’ve been in the dark for three days and I have some time critical shipments needing Customs clearance,” one person tweeted.
Another said: “What on earth are we supposed to tell our customers? At least some kind of update or ETA would be common sense.”
Customers have reported shipment tracking is offline, and drivers have been forced to revert to manual delivery receipts.
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Cyber experts have warned Australian customers to remain vigilant of potential email and text scams which may spoof Toll’s identity.
“Cybercriminals often impersonate brands immediately after a cybersecurity incident and distribute phishing attempts to try and capitalise on the event,” Proofpoint Australia Country Manager Crispin Kerr said.
“They know customers are expecting to hear from the impacted brand and they will frequently try and take advantage of the situation by pretending to offer official advice.
“We recommend contacting the Toll Group directly for support and be sure to avoid clicking on links within unsolicited emails and text messages—especially if the request asks for your credentials or sensitive information.”
Toll Group’s statement
Toll Group provided a brief update on Monday.
“As a precautionary measure, Toll has made the decision to shut down a number of systems in response to a cybersecurity incident.
“Several Toll customer-facing applications are impacted as a result.
“Our immediate priority is to resume services to customers as soon as possible.
“As we continue to make progress in restoring customer-facing applications and services in the coming days, we will provide further advice on expected timeframes.”
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