Oversee the activities of Property Information Technology within the hotel. Implements and facilitates the strategic direction and business integration of standards & policies for IT. Provide capital planning and operating budget support to the Hotel. The position will maintain technologies implemented in effective working order and ensure system up time, reliability, and security meet the needs of the operation.
JOB REQUIREMENTS • Ability to coordinate and integrate Property Technology systems deployment, enhancement and modifications from overall information services perspective. • Ability to evaluate and assess computer systems and hardware/software proposals for technical merit, cost effectiveness and business application. • Ability to communicate with and understand the requirements of professional staff in area of specialty. • Ability to interpret, adapt, and apply guidelines and procedures. • Employee development and performance management skills. • Ability to make administrative/procedural decisions and judgments. • Knowledge of organizational structure, workflow, and operating procedures. • Knowledge of business practices and procedures. • Skill in examining and re-engineering operations and procedures, formulating policy, and developing and implementing new strategies and procedures. • Skill in budget preparation and fiscal management, and ability to develop financial plans and manage resources. • Skill in the utilization of organizational management principles, methods, and techniques. • Ability to direct multi-department technical and administrative staff.
JOB RESPONSIBILITIES • Grow the system environments in each of the hotels, over time, to reflect the company wide standards and allow for less local support requirements. Continue to monitor and evaluate the on-site technology support requirements to ensure cost effectiveness. • Ensure secure IT operations by implementing and managing the Global & Hotel IT Security Policies. Maintain data backup integrity, and keep current Contingency & Disaster Recovery plans, and work with hotel operations departments to develop, maintain, and test Business Continuity plans. Position is accountable for Internal and External (SOX-404) audit results. Audit deficiencies and/or loss of data due to inadequate DR, failed backup or recovery, or security breach, may result in disciplinary action. • Works closely with the Regional or Area Director of Information Technology for communicating the needs of the hotel and ensuring that Information Technology initiatives are compliant with standards and technology direction. • Audit and keep up to date all support contracts, and software license compliance to ensure hotels are keeping support on equipment and the services, staying legally compliant with approved software standards, and are taking advantage of negotiated pricing on both. • Directs departmental operations and supervises Property IT team members directly, and the Property IT user community indirectly, through lower level managers and supervisors. • Oversees, manages, and monitors adherence to published Property IT Security Policies, with performance measured by Internal Audit and/or Sarbanes-Oxley 404 audit scores. • Participates in development, implementation, and maintenance of policies, objectives, short- and long-range planning; develops tracking and evaluation programs to assist in accomplishment of established goals. • Assist with deployment, management, problem escalation & resolution and training • Implements regular audits of telecommunication services with the view of optimizing revenues and minimizing costs. • Perform regular property reviews, document action items, and ensure actions are followed through. • Coordinates new system deployment and improvements to existing systems and serves on management committees for on-going analysis of system & process improvement. • Develops and establishes policies and objectives consistent with those of the organization to ensure efficient operation and use of Property Technology throughout the property. • Participates as a member of management team in planning, problem resolution, and reviewing department performance. • Develops annual operating budget and provides fiscal direction for Property Technology to the hotel or group of hotels. • Reviews, evaluates, and approves proposals for hardware or software acquisition. • Implements appropriate educational and training programs for the user community to ensure high quality professional staff performance. • Maintains a broad knowledge of state-of-the-art technology, equipment, and/or systems. • Manages all Property Technology vendors, 3rd party, and outsourcing relationships • Performs miscellaneous job-related duties as assigned.