City of Roanoke – Roanoke, VA
$86,415 – $138,265 a year
The City of Roanoke is seeking a Director of Technology. This position directs IT operations including computer/server operations, technical support, network support, systems analysis, programming, database management, telecommunications, PC technology, and maintenance. Establishes technical priorities, standards, and procedures. Recommends sufficient systems capacity for organizational needs. Directs the E-911 Center in its operational/training activities to provide acceptable response times in calls for service. Bachelor’s degree from four year college or university with a major in information systems, communications science, public or business administration; Master’s degree preferred. Ten years progressively responsible professional experience and/or training in technology/information systems, operation maintenance and repair; or equivalent combination of education and experience. Managerial experience required. Must be a City resident or secure residence within the City limits within 12 months of employment.
Examples of Duties
ESSENTIAL DUTIES AND RESPONSIBILITIES
include the following. Other duties may be assigned.
Responsible for establishing a comprehensive technology program management framework of methodologies for planning, project management, change management, and portfolio management to be used in managing the department.
Plan the implementation of new systems and provide guidance to department staff and others within the organization.
Directs information technology staff in monitoring budgets and implementing annual updates to strategic and tactical plans. Oversees business process re-engineering, and system planning.
Provides recommendations and staff support to the Information Technology Committee (ITC) on project requirements and technology direction.
Identifies user needs via a collaborative process with all departments and directs building of information technology teams to achieve solution objectives.
Serves as primary spokesperson for the city’s technology community.
Serves as primary contact in working with the City Attorney’s office in developing contracts with vendors for products and services.
Explores new technologies for future planning and potential implementation that will be proposed to the ITC for funding, staffing and priority considerations.
Interfaces with industry groups at the national, state and local level on information systems solutions and information technology trends, direction and solutions.
Ensures that radio frequency communication installations are in compliance with Federal Communications Commission rules and regulations.
Directs the preparation and management of departmental division budgets.
Manages 4 division managers who supervise approximately 85 employees in the E-911 Center, Application Services Enterprise Services, and Infrastructure Services. Is responsible for the overall direction, coordination, and evaluation of these units. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
Bachelor’s degree from four year college or university with a major in information systems, communications science, public or business administration; Master’s degree preferred. Ten years progressively responsible professional experience and/or training in technology/information systems, operation maintenance and repair; or equivalent combination of education and experience. Managerial experience required.
Must be a City resident or secure residence within the City limits within 12 months of employment.
Ability to read, analyze, and interpret complex documents. Ability to respond effectively to sensitive inquiries or complaints orally and in writing. Ability to make effective and persuasive presentations on controversial or complex topics to city council, management, public groups, and/or boards of directors. Ability to negotiate and resolve conflicts. Ability to organize, direct and coordinate a complete range of administrative activities obtaining maximum efficiency. Ability to communicate technical concepts to technical and non-technical audiences.
Ability to apply principles of logical or scientific thinking to a wide range of problems. Ability to deal with problems in the most difficult phases. Ability to interpret an extensive variety of technical information and deal with several abstract and concrete variables. Ability to formulate a vision and develop practical courses of action to accomplish goals. Ability to identify key stakeholders and create teams to solve complex issues. Ability to think strategically.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; sit; use hands to finger, handle, or feel; and reach with hands and arms. The employee must frequently lift and/or move up to 10 pounds. Specific vision abilities required by this job include ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
This is a job description and not an individualized position description. A job description defines the general character and scope of duties and responsibilities of all positions in a job classification, but it is not intended to describe and does not necessarily list the essential job functions for a given position in a classification.