Last October, Alcatel-Lucent (NYSE: ALU) sold its Genesys call-center business for $1.5 billion and, in the process, lost over $500 million in annual revenue from the division.
Genesys just wrapped up its first 100 days as a stand-alone company, and it’s a good bet AlcaLu is looking fondly at its former business… and coveting the revenues the company continues to generate.
Genesys is eager to let folks know that life after Alcatel-Lucent is just fine, thank you. The Daly City, Calif.-based company said it continued its “consistent track record of year-over-year revenue growth for full-year 2011.”
In its first quarter on its own, the company said it achieved 13 percent year-over-year growth, with annual revenues of over $500 million.
In Q1 2012, the newly formed stand-alone company launched its mobile customer-care solution, Social Engagement, and “maintained a leading presence in the market,” with “strong customer momentum” behind its workforce optimization, social customer service and SIP-based solutions, as well as its pay-per-use and hosted offerings.
“We’re pleased to report that the new, stand-alone Genesys is off to a strong start,” said Paul Segre, president and CEO of Genesys. “Our business is growing and we’re continuing to innovate in the customer experience space, driven by a planned 14 percent increase in R&D investment this year and the passion of our people, which is evident everyday in the results we are achieving with customers.”
Among other highlights in the quarter:
For the full year of 2011, the company achieved approximately 8 percent growth over 2010;
Saw 35 percent growth in pay-per-use and hosted solutions, and 80 percent growth in workforce optimization.
Maintained a healthy EBITDA of more than 20 percent.
Saw South Africa’s Vodacom and the UK’s Everything Everywhere going live with Genesys’ social customer service solution, Social Engagement.
Reached 300,000 seats for its SIP Server solution, fueling a shift away from PBX-based contact centers to pure software SIP-based solutions.
– see this release
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