Web Services @ Public Affairs
University of Illinois at Urbana-Champaign
Web Services at Public Affairs, the central communications office at the University of Illinois, seeks a Implementation Specialist to join the team responsible for developing and hosting communication and marketing software (Webtools) that is available to all faculty, staff, and students. Webtools is a communications software platform used extensively throughout the University of Illinois units and departments.
The Implementation Specialist will provide technical expertise to Webtools users across all of campus. If you’re an outgoing, personable individual who enjoys working with a wide variety of people to help them solve an even wider variety of problems, then we invite you to consider joining the Web Services at Public Affairs team as an Implementation Specialist!
The University of Illinois is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans and individuals with disabilities are encouraged to apply. For more information, visit http://go.illinois.edu/EEO.
PRIMARY POSITION FUNCTION/SUMMARY
Work with representatives from colleges and units to effectively utilize Webtools (communication and marketing software from Public Affairs) to reach their goals as well as provide Webtools expertise for all three campuses.
DUTIES AND RESPONSIBILITIES
Software Implementation (Webtools)
- Provide Webtools technical expertise to units and individual faculty and staff. Take responsibility for assigned users, owning problems until resolution and providing technical/Webtools solutions to the problems when appropriate.
- Provide a point of contact for campus units with technical implementation questions regarding Webtools. Use information from units to diagnose technical issues and walk them through the steps needed to fix various problems.
Documentation and Training
- Offer technical online workshops to train faculty and staff at the university on solutions provided by Web Services.
- Manage, create and update training videos as new tools or enhancements are released.
- Meet with units, faculty and staff to provide details on how the Webtools suite of tools can be used to assist their office workflow.
- Manage and create Webtools documentation, write help articles, and craft announcements and other communications.
- User-test all new releases, enhancements, and upgrades to Web Services’ Webtools to meet user requirements.
- Transfer Webtools permissions as faculty, staff, and students come and go at the university.
- Design and update skins for use with Webtools.
- Review Webtools usage and help maintain regulations and allowances.
- Maintain unit/department appearances and themes.
REQUIRED EDUCATION AND EXPERIENCE
- Two years of progressively more responsible work experience in an Information Technology (IT) related profession. College course work which included Information Technology (IT), IT Management, or a closely related discipline may be substituted as follows: 60 semester hours or Associate’s Degree equals one (1) year, 90-120 semester hours or Bachelor’s Degree equals two (2) years
- Experience with HTML, and CSS, and user support
PREFERRED EDUCATION AND EXPERIENCE
- Two years supporting online software or providing IT support in a higher education environment.
- Three years of experience in IT customer support.
- Experience with Webtools, and video and online presentation software
KNOWLEDGE, SKILLS AND ABILITIES
- Excellent communication skills are necessary to interact with units and users on a daily basis.
- Ability to write end-user documentation.
- Ability to provide a positive customer service experience to users.
- Ability to adapt to changing tasks and priorities as support requests dictate.
- General image editing skills.
- Must demonstrate or convey the ability to learn the Webtools software package completely.
- Must have strong analytical skills to troubleshoot, identify, and solve Webtools problems.
- Must be able to work well independently and within the small Web Services team.
- Exhibit a strong work ethic and a desire to adapt and learn new skills.
- Keep up-to-date with changing technologies.
- Ability to work in a team-based, collaborative environment with limited supervision.
- Ability to multi-task, often with frequent interruptions.
- Good independent judgment ability
- Ability to work with and communicate well with a widely diverse population of customers and co-workers to provide positive, top-quality customer service.
- Ability to work under pressure of time
- Extensive use of a computer terminal; the incumbent must sit with minimal movement for periods of time while using a computer terminal.
- Must be able to learn and use various computer software applications.
- Ability to exercise patience, initiative, and sound judgment
- Difficulty – The nature of the tasks performed are many and varied. Tasks are accomplished in interactions with people having a variety of personalities and management styles.
- Work is performed in a high-volume office setting with other employees that requires the ability to function while dealing with interruptions and distractions to meet the many day-to-day deadlines.
- The person in this position will have many face-to-face contacts. Since the attitude and appearance of the person in this position will reflect on the office, it is important to dress appropriately. A suit or formal clothes are not required but dress should be conservative and suitable for an administrative office.
SALARY AND APPOINTMENT INFORMATION
This is a full-time Civil Service Information Technology Technical Associate position appointed on a 12-month basis. The expected start date is as soon as possible after May 11, 2020. Salary is commensurate with experience.
Applications must be received by May 11, 2020. Apply for this position using the “Apply for Position” button below. If you have not applied before, you must create your candidate profile at http://jobs.illinois.edu. If you already have a profile, you will be redirected to that existing profile via email notification. To complete the application process:
- Submit the Staff Vacancy Application.
- Submit the Voluntary Self-Identification of Disability forms.
- Upload your cover letter, resume (months and years of employment must be included), academic credentials (unofficial transcripts or diploma may be acceptable) for all degrees attained, including Bachelor’s degree, software skills, and names/contact information for three references.
In order to be considered as a transfer candidate, you must apply for this position using the “Apply for Position” button below. Applications not submitted through this website will not be considered. For further information about this specific position, you may contact Pam Steele, Public Affairs, 217-333-5010 or firstname.lastname@example.org. For questions about the application process, please contact 217-333-2137.
The University of Illinois conducts criminal background checks on all job candidates upon acceptance of a contingent offer.
As a qualifying federal contractor, the University of Illinois System uses E-Verify to verify employment eligibility.
The University of Illinois is an Equal Opportunity/Affirmative Action Employer. The administration, faculty and staff embrace diversity and are committed to attracting qualified candidates who also embrace and value diversity and inclusivity.
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