Incident Manager

Details: Job Classification: Contract TEKsystems is currently looking Client Delivery Manager. On a day to day bases this individual will be tasked with a managing the efforts of getting resolution to any and all escalated issues that arise from the activation of SCM (Sunrise Clinical Manager) into the current clients environment. This individual will be managing the people and the activities to all issues, creating status reports to communicate both with the client (hospital) as well as upper management. This is a remote opportunity. The top 3 skills are; 1. 3+ years in an IT role with general infrastructure knowledge (ex, understanding of citrix, windows, cisco, applications or general networking) 2. Must have been in a lead, manager or ‘incident management’ level role (such as help desk, customer care, service desk, liaison, project management or incident manager) 3. Must have held a role that is customer facing either over the phone or in person (demeanor must be calm, respectful and servant mentality, schedule meetings with all mgmt levels including C level Executive Management) Join TEKsystems® and get your career on the fast track. As the leading technology staffing and services firm, we are passionate about deploying high-caliber IT and communications expertise. To satisfy our constant need for expertise, we actively seek talented Technical Professionals with all levels of information technology and communications skills. TEKsystems knows that every professional has different needs, so we’ll work together to determine a suitable benefits package. We offer options to our Technical Professionals that could include: a health plan, 401k, provisions for vacation and holiday pay, and technical and professional training. With a foundation as the nation’s largest IT staffing firm, we’ve become a billion-dollar services company by blending superior client service with an unrivaled ability to source and manage talent to precise specifications, resulting in successful technology executions. Allegis Group and its subsidiaries are equal opportunity employers. M/F/D/V

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