Info Tech Support Specialist – HigherEdJobs | #itjobs | #infosec | #cybersecurity | #informationsecurity

Job ID 25158
Location Tampa,
Regular/Temporary Temporary


Department: USF National Academy of Inventors/0-7922-000

College/Division: Research and Innovation

Salary Plan: Temporary

Salary/Salary Range:
$17.95 – $21.31 per hour


The IT Support Specialist is a
resource person and first contact within the organizational unit for troubleshooting most computer hardware and software issues. This
position requires a technical professional that is responsible for the implementation, monitoring, and maintenance of IT systems; has
extensive knowledge of information technologies and systems; and has the ability to coordinate at multiple levels and provide great customer
service, taking ownership of all IT related issues.

The Specialist may also conduct basic one-on-one and small group training on
the use of typical office software, or specialized applications used, such as Salesforce and FirstHand. This is the specialized support work
requiring knowledge of computer hardware and software that is typically used in a desktop environment by end users. Some basic knowledge and
troubleshooting of networks and servers may also be required. The duties include, but are not limited to updating the National Academy of
Inventors’ website and webpages; updating member directories; helping with desktop setup; resolving software issues for Microsoft Office
products, Salesforce, and other programs; data cleaning in Salesforce; serving as Salesforce administrator and making updates to codes,
reports, and other improvements as needed.



  • Clean up of the
    duplicate and redundant fields as they are discovered;
  • Updating the Salesforce Mobile App fields to maximize user
  • Create complex reports for program leads and leadership;
  • Data clean up via reports to identify empty fields and
    incorrect data;
  • Changes to the Nomination applications code;
  • Ongoing improvements in use of software
  • Help users with
    Issues connecting to Salesforce Add-in to log emails.

Internal Support:

  • Help with physical set-up, move and changes
    to PCs
  • Helping with employee user setup for remote work
  • Support colleagues with IT issues through


  • Make updates to the web pages for the programs as needed
  • Update directories as new
    fellows and seniors are added
  • Be able to help the office personnel with issues with Website errors

Support the platform and respond to all inquiries from internal and external users
update the system to improve efficiency and

Training or Ad-Hoc Items:
Conduct staff trainings on internal software applications; complete other
ad-hoc assignments related to IT as needed. Keep up to date with the latest technologies and ensure we are using the best versions of
current software/products



  • This
    position requires a high school diploma or equivalent, with four years of experience in related positions.
  • Appropriate college
    coursework or vocational/technical training may substitute at an equivalent rate for the required


  • Bachelor’s degree in Information Technology; Computer Science; Computer
    Engineering; Information Science; Information Systems; Data Mining and 1-3 years related experience.

USF Tampa

Information for Applicants

This position is subject to a Level 1 criminal background check.

Job Opening Number: 25158

Posting Date: 05/21/2020

Posting End Date:

How To Apply

Click on the Apply Now button. When applying to an
opening you will have the opportunity to upload a cover letter and resume.

Apply online by completing the required information
and attaching your cover letter and resume. Please include your experience as it relates to the qualifications stated above. YOUR COVER
LETTER AND RESUME, PLUS ANY OTHER REQUESTED MATERIAL, MUST BE IN ONE ATTACHMENT. Only online applications are accepted for this position.

Click here for additional tutorial information.

Equal Employment Opportunity

USF is an equal opportunity, equal access academic institution that embraces
diversity in the workplace.

Work Location

Campus map and location overview: USF – Tampa Campus

About USF

The University of South Florida System is a high-impact, global research system dedicated to student success. The USF System includes
three institutions: USF; USF St. Petersburg; and USF Sarasota-Manatee. The institutions are separately accredited by the Commission on
Colleges of the Southern Association of Colleges and Schools. All institutions have distinct missions and their own detailed strategic
plans. Serving over 48,000 students, the USF System has an annual budget of $1.6 billion and an annual economic impact of $4.4 billion. USF
is a member of the American Athletic Conference.

Working at USF

With more than 16,000 employees in
the USF System, the University of South Florida is one of the largest employers in the Tampa Bay region. At USF you will find opportunities
to excel in a rich academic environment that fosters the development and advancement of our employees. We believe in creating a talented,
engaged and driven workforce through on-going development and career opportunities. We also offer a first class benefit package that
includes medical, dental and life insurance plans, retirement plan options, tuition program and generous leave programs and more.

To learn more about working at USF please visit: Work Here. Learn Here.
Grow Here.

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