Information Technology Manager

Job Summary
Serves as the Information Technology Manager (Applications Software) in the Child Information Systems Administration (CISA), responsible for the directing for all application functions for CISA.

  • Directs preparation, development, completion, and submission of all required documents associated with the implementation and operational phases of the FACES application.  Documents include, but are not limited to the Request for Proposal (RFP), Annual Advance Planning Document Update (APDU), System Functional Requirements Document, Contracts, Contract Amendments/Modifications, required Agency deliverables, and all other related documentation.
  • Prepares detailed written action plans and coordinates all activities that ultimately ensure the successful completion of all project phases, to include data conversion, application development, implementation, information management, end-user training, security, help desk procedures, piloting, and quality assurance (design review, system acceptance testing, pre-production testing,  and review of data and reports).
  • Provides information to the Child Information Systems Administrator on potential changes to project scope, schedule, budgetary issues, and project modifications.
  • Coordinates, oversees, and plans design sessions, writes impact analysis documenting detailed flow charts with logical steps, and prepares proposed alternatives for all system changes or enhancements.  Analyzes the operational, functional, and interrelationships which are pertinent components of the system.
  • Manages and directs Information and Reports Supervisor, Application Supervisor, and User Support Supervisor.  Provides evaluations and staffing recommendations for the administration and management of CISA.  The Information Technology Manager is responsible for recruiting and interviewing perspective new employees and makes the appropriate recommendations to the Human Resources Administration.
  • Coordinates and facilitates Agency work group and staff meetings related to CISA.  Participates in regularly scheduled managers meetings with the CISA Administrator to assess and discuss business practices and workflow, and to identify and resolve problems.
  • Coordinates and submits all completed assigned tasks produced by the Program Specialists and Program Analysts to the Administrator.  Reviews the work of CISA staff to determine compliance with project tasks. Prepares correspondence under the Administrator’s signature.
  • Develops technical specifications and provides technical support to contractors and CFSA staff for system changes. Maintains, tracks, and recommends authorization of allocated funds and budgetary issues associated with the projects, to the Administrator.  Coordinates and manages program functions that support and assist all users in the daily operation of the FACES application.
  • Performs other related duties as assigned.

This is a Management Supervisory Service (MSS) appointment.  Persons appointed to MSS positions do not acquire permanent status, but serve at the pleasure of the appointing personnel authority and may be terminated at any time.

Other Information:   Pursuant to the provisions of Title I of the Child and Youth Safety and Health Omnibus Amendment Act of 2004 (Act), effective April 13, 2005 (D.C. Law 15-353, D.C. Official Code Sub Section 1-620.31 et seq.) Title II of the Child and Youth, Safety and Health Omnibus Amendment Act of 2004 (Act), effective April 13, 2005 (D.C. Law 15-353; D.C. Official Code Sub Section 4-1501.01 et seq.), this position has been identified and designated as a safety-sensitive position subject to mandatory drug and alcohol testing. If tentatively selected for the safety-sensitive position, you will be required to submit to drug testing prior to appointment, and appointment to the position will be contingent upon a negative drug test result. Once hired into a safety-sensitive position, you shall be subject to mandatory random testing.

The incumbent in this position is required to undergo and successfully pass a criminal background investigation and drug test as mandated by Title II of the Child and Youth Health and Safety Omnibus Act of 2004. The incumbent will be required to take random drug test.

This position is not covered under collective bargaining.

Knowledge of network architecture to develop, implement and maintain highly efficient network systems.
Knowledge of data methods, applications, equipment, languages and data acquisition, storage structure and retrieval techniques. Mastery of communications systems software, equipment and routing as demonstrated by experience with Citrix Metaframe, Cisco routers, Windows NT RAS, or equivalent.
Knowledge of data processing and networking processing and networking policies, standards and guidelines utilized in the Federal Government, the private sector, and other state and local governments. Knowledge of the full range of such equipment and software necessary to develop and implement procedures and building and operation of data telecommunications networks. Knowledge of the capabilities and limitations of particular makes and models of equipment and software to evaluate the comparative cost effectiveness of existing hardware and software.
Knowledge of state-of-the-art developments in the LAN/WAN field necessary to advise agency computer specialists.
Knowledge of the District’s network architecture to ensure homogeneous interconnecting networks within the broader wide area network.
Ability to speak and write clearly and effectively and to deal with others in a diplomatic but persuasive manner.
General knowledge of the functions of CFSA and CISA, specifically its child welfare and neglect services, policies and procedures as related to CFSA’s computer programming needs. Thorough knowledge of CFSA’s organizational structure and the goals and objectives of the CISA projects.

Licensures, Certifications and other requirements
Valid Driver’s license

Bachelor’s degree in computer science, information systems, engineering or a related field.

Work Experience
At least five (5) to seven (7) years of relevant work experience in the IT field required.  One (1) year of child welfare supervisory experience preferred.

Work Environment
Office Setting


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