Information Technology Specialist

U.S. Federal Government   Birmingham, AL 
$85,816 – $111,560 a year
About the Agency 

Are you excited by the idea of helping to support $39 billion in small business financing and setting proper conditions to stimulate America’s economic growth? SBA has been a leader in small business development for more than 60 years. In an increasingly globalized economy, we tackle challenges confronted by the small business community across geographic boundaries. Although times have changed since the SBA was founded in 1953, the Agency’s mission-to promote the growth of small business-has not. Today, SBA is more vital than ever. We work in collaboration with partner organizations and using cutting-edge technologies and well-tested best practices to multiply our impact on small businesses. 

America’s 28 million small businesses are the engine of job creation and economic growth in this country, creating nearly two out of every three new jobs in the United States and employing over half the nation’s workforce. SBA ensures that these businesses have the tools and resources required to start and expand their operations, and create jobs that support a growing economy and strengthen America’s middle class. 

The SBA and entrepreneurs drive American competitiveness and help grow the economy. Picture yourself at SBA. 

This position is located in the 

Small Business Administration, Office of Capital Access, Office of Financial Program Operations 

with a duty location in 

Birmingham, Alabama. 

The incumbent serves as an Information Technology Specialist performing the full range of administering, developing, delivering and supporting information technology (IT) systems and services involving the most complex projects and programs within the assigned Office of Financial Program Operations (OFPO) and is physically located at the Office of Financial Program Operations Center. The Office of Financial Program Operations has several Centers across the United States which are tasked with the origination, servicing and loan resolution of 7(a), 504 and disaster loans. 

The full performance level 

of this position is a GS-13. 


Reviews and evaluates problem areas and designs appropriate, efficient, and cost effective solutions to reduce repetitive human functions and improve information availability in the office by applying the appropriate technology, e.g., software development, microcomputers, telecommunications, client server, and Internet-based systems and interfaces with the agency mainframe and planned successor systems. 

Plans, designs, develops, tests, and implements local applications for the Center, e.g., utility programs, databases, tracking systems, usage systems, cost-benefit analysis systems, menu-driven databases with user interface commands, data input validation tables, and electronic services related to the Internet using modern industry and agency accepted technologies like MS SQL Server, Visual Studio, Team Foundation Studio, IIS, T-SQL, C#, ASP.NET, JavaScript, AJAX, XML, CSS, and ADO.NET. 

Serves as a technical representative to the Center managers and staff in configuring and using information technology. 

Develops software applications for use in the Center within the limits established by Agency procedures. 

Upgrades equipment, installs new software, and interprets or explains technical changes or new policies to the Center staff. 

Conducts presentations, technical briefings, training, demonstrations, coaching etc., on standard office automation products to all levels of personnel. 

Supervisory Status 


Travel Required 

Occasional Travel 

Travel to training sessions, other Centers and/or the central office may be required. 

Relocation Authorized 


Who May Apply 

This job is open to… 

US Citizens 

Questions? This job is open to 1 group. 

Job Requirements 

Job Requirements 

Key Requirements 

You must be a US Citizen. 

You must successfully complete a background investigation. 

You may be required to serve on a one-year probationary period. 




Applicants MUST have IT-related experience demonstrating each of the four competencies listed below: 

1. Attention to Detail 

  • Is thorough when performing work and conscientious about attending to detail.

2. Customer Service 

  • Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing

quality products and services. 

3. Oral Communication 

  • Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature

of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal 

cues, and responds appropriately. 

4. Problem Solving 

  • Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to

make recommendations. 




One year of specialized experience (equivalent to at least the GS-12 grade level in the Federal service) obtained in either the private or public sector. Specialized experience is experience that has equipped the applicant with the particular knowledge, skills and abilities to successfully perform the duties of the position and is typically in or related to the work of the position to be filled. Such experience is typically gained in the IT field or through the performance of work where the primary concern is IT. 

Qualifying experience for this position may include but is not limited to performing duties such as:

developing software applications for web-based platforms, developing automated processes and procedures for gathering and analyzing data, configuring automated production and metrics reports, and developing and conducting information technology training in an office environment. 

Additional information on the qualification requirements is outlined in the OPM Qualifications Standards Handbook of General Schedule Positions. It is available for your review on OPM’s Qualifications web site. 

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g. Peace Corps, AmeriCorps) and other organizations (e.g. professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. 

All qualification requirements must be met by 11:59 pm (Eastern Time) on the closing date of this vacancy announcement. 



Education may not be substituted for experience for this position. 

APPLICANTS PLEASE NOTE: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications (particularly positions with a positive education requirement.) Therefore, applicants must report only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Verify 

School accreditation 

. All education claimed by applicants will be verified by the appointing agency accordingly. *** If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. *** For further information, click on: 

Foreign Education 



: A background investigation may be required for all new hires. Appointment will be subject to the applicant’s successful completion of a background investigation and favorable adjudication. Failure to successfully meet these requirements will be grounds for termination. 


: If you are applying for a special selection priority under SBA’s Career Transition Assistance Plan (open to surplus SBA employees only) or the Interagency Career Transition Assistance Program (open to surplus and displaced Federal employees), you must submit proof of eligibility. Information about CTAP and ICTAP eligibility is on OPM’s Career Transition Resources website at: 



Security Clearance 

Not Applicable 

Additional Information 
Additional Information 

What To Expect Next 

Once your responses to the occupational questionnaire are received by our system, you will be sent an acknowledgement email stating that your submission was successful. After a review of your complete application is made, you will be notified of your rating and/or referral to the hiring official. If further evaluation or interviews are required you will be contacted. During the evaluation and interview process you may be asked to provide written responses to questions or writing samples. You may track the status of the application process through USAJOBS and you will be notified of the outcome. 


Review our benefits 

Other Information 

Those new to the federal government will typically be hired at the lowest rate of the salary range for the grade selected. 

Selective Service: If you are a male applicant born after December 31, 1959, you must certify that you have registered with the Selective Service System, or are exempt from having to do so under the Selective Service Law. For additional information visit 


Consistent with work requirements and current SBA Policy, the SBA offers employees opportunities to perform work at an alternative location (e.g. home). 

Telework may be available. For information on Telework visit: 

Additional vacancies may be filled from this vacancy announcement if additional vacancies occur within 180 days of the closing date. 


: The Small Business Administration is committed to building a high-performing, 21st century workforce that possesses the following core attributes: cultural astuteness, technological proficiency, articulate, strong writing capabilities, superior conflict resolution skills, and exceptional presentation skills. Candidates should be prepared as they may be further evaluated on these attributes throughout the application and selection process. 


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