INFORMATION TECHNOLOGY TECHNICAL SUPPORT SPECIALIST

Supplemental Information

This vacancy is in the Office of Management and Finance, Information Technology Division.

As part of a Career Progression Group, this vacancy may be filled from this recruitment as an Information Technology Technical Support Specialist 1, 2, or 3 depending on the level of experience of the selected applicant. The maximum salary of the Information Technology Technical Support Specialist 3 is $83,408. Please refer to the “Job Specifications” tab located at the top of the LA Careers “Current Job Opportunities” page of Civil Service website for specific information on salary ranges, minimum qualifications and job concepts for each level.
No Civil Service test score is required in order to be considered for this vacancy.

To apply for this vacancy, click on the “Apply” link above and complete an electronic application which can be used for this vacancy as well as future job opportunities.  Applicants can check the status of their application at any time by selecting the ‘Application Status’ link after logging into their account.  Below are the most common status messages and their meanings:

Application received – Your application has been submitted successfully.

Checking for required test score – We are making sure you have an active, passing score for the required written test.

Evaluating experience – Your application is being reviewed by Human Resources to ensure you meet the minimum qualifications for the position.

Eligible for consideration – You are among a group of applicants who MAY be selected for the position.

Eligible Pending Supplemental Qualification Review – Only candidates meeting the supplemental qualification will be eligible for referral.

Referred to hiring manager for review – Your application has been delivered to the hiring manager.  You may or may not be called for an interview.

Position filled – Someone has been selected for the position.

Position canceled – The agency has decided not to fill the position.

For further information about this vacancy contact:
Ashley Chutz
Louisiana Department of Insurance
P.O. Box 94214
Baton Rouge, LA 70804
[email protected]
Qualifications

MINIMUM QUALIFICATIONS:
A baccalaureate degree plus two years of professional level experience in information technology or electrical engineering.

SUBSTITUTIONS:
Two years of experience or training in information technology or electronic technician work will substitute for the baccalaureate degree.

Candidates without a baccalaureate degree may combine experience or training in information technology or electronic technician work and college credit to substitute for the baccalaureate degree as follows:

A maximum of 90 semester hours may be combined with experience or training in information technology or electronic technician work to substitute for the baccalaureate degree.
30 to 59 semester hours credit will substitute for six months of experience or training in information technology or electronic technician work towards the baccalaureate degree.
60 to 89 semester hours credit will substitute for one year of experience or training in information technology or electronic technician work towards the baccalaureate degree.
90 or more semester hours credit will substitute for one year and six months of experience or training in information technology or electronic technician work towards the baccalaureate degree.

College credit earned without obtaining a baccalaureate degree may be substituted for a maximum of one year and six months of experience or training in information technology or electronic technician work towards the baccalaureate degree. Candidates with 90 or more semester hours of credit, but without a degree, must also have at least six months of experience or training in information technology or electronic technician work to substitute for the baccalaureate degree.

An associate degree in computer science will substitute for the baccalaureate degree.

Verifiable experience in computer systems programming; or in systems, database, or network enterprise system support (hardware or software level) at a Louisiana State agency as a student worker enrolled in any baccalaureate degree program will substitute for a maximum of one year of the required professional experience on a month for month basis. A letter from the agency employing the former student must be submitted with the application and retained as part of the former student worker’s record.

A baccalaureate degree with twenty-four semester hours in computer science, management information systems (MIS),  quantitative business analysis–computer science, electrical engineering, information systems and decision sciences, computer engineering, telecommunications, or computer information systems will substitute for one year of the required experience.

A master’s degree in the above fields will substitute for one year of the required experience.

Specialized degrees will substitute for a maximum of one year of the required experience.

NOTE:
Any college hours or degree must be from a school accredited by one of the following regional accrediting bodies:  the Middle States Commission on Higher Education; the New England Association of Schools and Colleges; the Higher Learning Commission; the Northwest Commission on Colleges and Universities; the Southern Association of Colleges and Schools; and the Western Association of Schools and Colleges.

Job Concepts

Function of Work:
To perform assigned tasks of increasing complexity in the installation, maintenance, and administration of software/hardware having department-wide impact for systems, database, or network for (LAN/WAN/Enterprise) system support.

Level of Work:
Experienced.

Supervision Received:
General supervision from higher-level Information Technology technical support personnel.

Supervision Exercised:
May exercise functional guidance to lower level technical support personnel on a project basis.

Location of Work:
May be used by all state agencies (Individual departments may restrict assignment of these duties to the Information Technology section.)

Job Distinctions:
Differs from Information Technology Technical Support Analyst by the presence of systems software programming responsibilities.

Differs from higher level Technical Support jobs by the performance of tasks in the software, network, or database area, which are limited in scope and diversity, but which require general programming skills; also distinguished by formal training in systems software, network, or database programming.

Examples of Work

SYSTEMS SOFTWARE:
Attends formal training in systems software programming; studies hardware configurations, operating systems designs, and software programming languages.

Monitors daily production runs for the technical support unit (i.e., disc backups, database verifications, statistics and reports).

Performs assigned tasks of increasing complexity in the installation and maintenance of system software packages.

Codes, compiles, tests, debugs, modifies, and documents new or existing in-house software utilities.

Assists programmers and users in interfacing their application systems with system software packages, and in resolving program logic errors.

DATABASE:
Defines data elements; designs and implements logical and physical structures for databases; writes and compiles definitions and descriptions of data elements into dictionary form for use by professionals and users.

Designs and writes operating systems programs to support database use and management in applications programming; trains professionals and users in the system; documents programming efforts; updates dictionary and modifies database software.

Implements and maintains database security, maintenance utilities, and documentation.

Performs system programming language support in accessing and creation of databases.

NETWORK SUPPORT:
Installs and provides day-to-day end user support of the local area network by identifying, analyzing, testing and correcting program, machine, data, or procedural problems.

Researches, tests and documents network (LAN/WAN/Enterprise) operating systems, application software products, and associated peripheral hardware.

Compiles and maintains documentation of hardware and software configurations.

Installs software and hardware in order to manage, monitor and otherwise support an extensive computer systems network.

Assists in implementing a communications system connecting the various components of an enterprise network.

Assists in monitoring performance and efficiency of an enterprise network.

 

Source:https://www.governmentjobs.com/careers/louisiana/jobs/1614571/information-technology-technical-support-specialist-1-2-3