The Information Technology Operations Manager (ITOM) is responsible for leading the North American (US, Canada) IT team providing 1st/2nd/3rd level support for all business critical processes, including a large number of business critical applications in heterogeneous environments.
Duties and Responsibilities:
Performs local administration and operations functions as appropriate in accordance with standards, policies and procedures.
Acts as the primary point of communication for support related issues between IT and all other functional units at itelligence.
Responsible for the day to day operations of the IT department.
Global and domestic office and customer network connectivity,
Responsible for installation and life-cycle maintenance of IT hardware and software (includes PCs, peripherals, servers, networking equipment, operating systems and other software).
Performs complex software/hardware troubleshooting, patches and re-installations.
Ensures the smooth running of all itelligence internal IT systems, including but not limited to anti-virus software, print services, email, backups, inventory, and virtual environments.
Mentors and trains new itelligence support staff
Keeps up to date with the latest technologies and makes recommendations for technology growth.
Other duties as assigned.
8+ years working in an IT support role, at least 3 of those in a leadership position.
Demonstrated experience with standard software applications, including MS Office, Windows, Exchange, VMWare, Windows server O/S 2008, 2016.
Must have a strong dedication to customer service.
Strong Networking knowledge, including global/domestic MPLS routing, IPSEC tunnels, Firewall rules, troubleshooting log files.
Active Directory knowledge, including GPO, DNS.
Willingness to work flexible hours.
Ability to work under high stress periods.
Knowledge of current trends in the specific field.
Travel 10-15% both domestic and international.
itelligence offers competitive salaries, excellent health and dental benefits, 20 days of Paid Time Off in addition to 10 paid holidays, a 401k plan, and many other great benefits. Would you have an interest in pursuing a position with our high growth firm?
No third-party applications will be accepted.
itelligence, Inc. participates in E-Verify.