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It is the responsibility of the IT Security Analyst to monitor and analyze MGM National Harbor’s configuration and usage of information systems in respect to published MGM National Harbor & MGM Resorts International policies and standards, Maryland Lottery Gaming Commission Agency regulations, known security vulnerabilities, and best practice standards while performing excellent guest service. All duties are to be performed in accordance with federal, state, local laws, regulations, and ordinances, as well as department and Company policies, practices, and procedures, within the framework and intent of MGM National Harbor.
Identifies and gathers data needed to meet the requirements of Audit reporting. Acts as the interface to all audit groups, ensuring accuracy and consistency in responses.
Manages Logon Service Requests for all MGM National Harbor staff in coordination with Corporate Identity & Access Management Teams.
Manages the deletion of accounts for previous and current MGM National Harbor staff as required.
Leads investigative activities, ensuring the retention policy and related business procedures are understood by the National Harbor functional organizations.
Reviews server patch activities to ensure patches are applied in a timely and managed manner.
Approves all internal firewall changes and other configuration changes as identified.
Works as property interface with Corporate IT Change Control group.
Reviews virus protection logs. Initiates requests for action to the Technical Support Engineers in support of keeping virus protection software and data files up to date.
Responsible for Sarbanes Oxley tasks, including providing the necessary documentation to prove that monthly, quarterly and yearly tasks have been completed.
Initiates Production Release Forms (PRFs) for applications and solutions that will be implemented into the MGM IT environment.
Updates and closes assigned Help Desk tickets to reflect action taken and current status.
Promotes and maintains the highest level of customer service to all guests while staying alert to their needs.
Responds effectively to guest inquiries related to MGM National Harbor and the National Harbor area providing excellent guest service.
Resolves guest complaints within scope of authority; otherwise refers the matter to management. Notifies supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft.
Performs other job related duties as assigned.
This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department.
EDUCATION and/or EXPERIENCE:
Bachelor’s degree in Computer Science or related field, or equivalent work experience.
Minimum three (3) years information technology operations experience.
Previous technical and user documentation development experience.
Scripting/Programming knowledge or experience in audit automation.
Certification (Microsoft, Cisco, A+, Network+) or equivalent experience
CERTIFICATES, LICENSES, REGISTRATIONS:
Proof of eligibility to work in the United States
SECTION 3: COMPETENCIES & WORKING CONDITIONS
Sound knowledge and understanding of information security principles and best practices.
Knowledge of networking and infrastructure components (DHCP, DNS, and Active Directory), operations analysis principles, methods, and practices and a general understanding of the Sarbanes-Oxley Act.
Working knowledge of security products such as Norton Virus Protection, Firewall Software, Virtual Private network (VPN) software, etc.
Extensive practical knowledge of importing data for use in report software, spreadsheets, graphs, and flow charts.
Ability to be on-call for emergencies.
Strong analytical and listening skills.
Self-motivated with excellent organizational skills and attention to detail.
Ability to handle and maintain confidential information.
Ability to lift and carry up to thirty (30) pounds at a time.
Ability to perform various activities such as constant standing, walking, frequent bending, reaching, kneeling, and squatting.
Ability to multi-task several activities and duties simultaneously.
Ability to function and act independently.
Ability to work well with people, in a team environment, and to communicate effectively both written & oral.
Ability to function in a fast paced environment, under short time constraints, and within established deadlines.
Ability to work a flexible schedule including extended hours, weekends, holidays and evenings.
Excellent customer service skills.
Interpersonal skills to effectively communicate with all business contacts.
Ability to effectively communicate in English, in both oral and written forms.
Regular scheduled hours : Work Days: Hours:
Other – Must be flexible if needed for work outside of normal business hours.
Participates in periodic on-call rotation schedules.
MGM Resorts International is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, MGM Resorts International will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.