Cascade Energy, headquartered in Portland, OR, is a mid-sized software and engineering services company, specializing in industrial energy efficiency. Our work reaches across the Pacific Northwest and throughout North America, with a focus on helping our industrial clients and partners save energy.
At the core of our work is SENSEI®, a web-based, custom-built Energy Management Information System (EMIS) that helps our employees, clients, and partners visualize and act on live and historical energy data collected, in part, by sensors installed at thousands of sites in the US and Canada. We offer energy program design and delivery, project management and analysis, energy management services and software, and hands-on training and coaching.
ABOUT THE POSITION
We’re seeking an IT Specialist to join the Cascade IT team, working in close collaboration with our software development team. You will act as front-line user support for our internal and external customers, and as a liaison between customers and our design and development team.
You will have daily interactions with our internal and external customers:
answering questions about how to use the software and existing IT systems,
troubleshooting data-related questions and issues,
creating and enhancing standard documentation to assist with technical tasks and recurring issues,
offering one-on-one training and tutorials for our internal staff,
transforming mathematical formulas into XML-like code,
providing pre-release testing for new software features, bug patches, and upcoming releases, and
working with external customers’ IT staff and systems, to assist with supplying customer data over sFTP
In addition to user support and data integration, the IT Specialist is the primary author and custodian of documentation related to technical tasks and recurring issues. As a part of the larger IT team, you may also at times be called on to help out with more general company help desk and IT needs.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
Our team is a reflection of our company values: Do the right thing, put others first, seek shared success, learn constantly, and be industrious. We enjoy a healthy work-life balance with a team that supports each other and puts people first. For this role, we’d like to talk with candidates who…
communicate proactively, clearly, and empathetically with customers and clients in both written and verbal interactions
have experience working with IT staff on software systems, and have some comfort around the command line
love to learn new things and enjoy tracing through symptoms to diagnose root causes and solve problems
are comfortable multi-tasking and managing multiple requests throughout the day
are comfortable with numbers and data manipulation and are familiar with databases, spreadsheet tools, and relational data concepts
have a great attention to detail and a strong work ethic, with a passion for helping others
as a plus, have experience writing simple one-file scripts or are enthusiastic to learn
To be considered for this position, your resume should also demonstrate:
Work experience in a helpdesk or service role
Relevant academic and/or technical qualifications (college degree in a technical field or equivalent experience)
Our total rewards package includes health and vision coverage, 401k retirement contribution, life and short-term/long-term disability insurance, and paid sick/vacation/holidays. Additionally, we offer an annual 401k profit-sharing contribution, and an annual cash performance bonus. Our team also enjoys a flexible work schedule in a professional yet casual environment in the historic Eastside Exchange building, surrounded by windows with great views. We are close to transit and provide a free, annual Tri-Met Pass, free parking in our lot, indoor bike storage, plus locker rooms with showers.
To be considered, please apply via the Start Your Application button just below. Applications must be accompanied by a resume and a brief, one-page cover letter describing what about our team or the position resonates with you, and how your experience could make you a great fit for our team. Professional references will be requested from finalists.
Cascade Energy is committed to a drug-free workplace; offers of employment are contingent on passing a pre-employment drug screening.
Cascade Energy follows the U.S. law that requires us to employ only individuals who may legally work in the United States – either U.S. citizens, or foreign citizens who have the necessary authorization. To this end, we use the eVerify system provided by the US Dept. of Homeland Security.
Cascade Energy provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or genetics. In addition to federal law requirements, Cascade Energy complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Cascade Energy expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity, or expression, national origin, age, genetic information, disability, or veteran status.
Cascade Energy will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the employer’s legal duty to furnish information.