IT Support Specialist


The IT Support Specialist will oversee, maintain, modify, install and support the home office systems and store based point-of-sale (POS) systems. This is a 24×7 multi-site multi-state restaurant environment and therefore this individual may be required to perform duties during off hours.


  • Install and maintain point-of-sale (POS) hardware and software.
  • Install and maintain network hardware and software.
  • Provide end-user support by monitoring and responding to Help Desk requests or as assigned by supervisor.
  • Prepare new laptop/desktop hardware for new-hires and ongoing tech refresh cycles.
  • Monitor networks to ensure security and availability to specific users.
  • Evaluate and modify desktop and Windows-based server system performance.
  • Ensures security-based policies are enforced throughout the company’s infrastructure.
  • Maintains network performance, troubleshooting network problems and when necessary escalating problems to vendor.
  • Administer PCI DSS 3.0 Compliance Reporting & Logging
  • Perform or assist with inventory of IT assets.
  • Develops and maintains systems documentation and Knowledge Base entries.
  • Write instruction guides for common tasks to be user self-help guides.
  • Firmware & Software Upgrades; developing, testing, evaluating, and installing enhancements.
  • Maintains VOIP Telephony experience with Cisco and ShoreTel


  • 5+ years of experience as a POS (NCR Aloha preferred) and/or Systems Administrator in a multi-site environment.
  • Bachelor’s Degree in Computer Science, Information Technology or related field
  • Hands on experience working with and configuring multiple operating systems, including all versions of Windows and MAC OSX along with mobile platforms iOS and Android
  • Experience with desktop/server imaging and software deployment.
  • Must be able to work on a team and inspire increased productivity from teammates
  • Must be able to think and adapt quickly to meet business need
  • Experience in managing network equipment
  • Ability to accurately document and maintain pertinent information
  • Takes initiative to achieve value-added results within scope of responsibility
  • Familiarity with Enterprise technologies
  • Excellent written and oral communication skills
  • Willing to work in a team-oriented, supportive environment
  • Ability to work 1 weekend per month in an emergency on-call rotation.



  • POS System Experience, especially NCR Aloha, is a plus
  • PCI Compliance Experience is a plus
  • Expert knowledge of OS X and Windows.
  • Knowledge of iOS and Android platforms
  • System experience including OS installation, configuration, database administration, troubleshooting, software installation, performance monitoring and disaster recove
  • Basic networking and Wi-Fi knowledge such as DHCP, DNS, subnets, VLAN
  • Can work with little supervision and use sound judgment to escalate issues
  •  On-call experience working in a production environment preferred


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