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Kwik Trip system outage result of cyberattack | #hacking | #cybersecurity | #infosec | #comptia | #pentest | #ransomware


Kwik Trip system outage result of cyberattack

Kwik Trip says the ‘cybersecurity incident’ occurred on Oct. 9, and the investigation is still ongoing

Kwik Trip has confirmed on Thursday that the system outage, which affected everything from the gas station’s app, website, payroll systems, and reward programs, is the result of a cyberattack.John McHugh, Kwik Trip’s vice president of external relations, issued the following statement to WISN 12 News: “Although a thorough forensic investigation is still ongoing and further information may be uncovered, the current findings indicate that Kwik Trip experienced a cybersecurity incident that caused disruption to systems located on the company’s internal network on Monday, October 9, 2023. The incident was detected within hours and mitigation efforts began immediately with the assistance of external cybersecurity experts. “The investigation into the nature and scope of this is ongoing and in its early stages. Done correctly and thoroughly, these investigations take time to complete. To date, there is no indication that guest’s payment card information was involved. “As of Thursday, October 19, 2023, most internal systems are functioning, and Kwik Rewards is back online and successfully processing loyalty transactions at many of our stores today. We anticipate all locations to be successfully processing loyalty transactions within the next few days. At this time, the Kwik Rewards app and website will remain offline, however, members will receive an update as soon as these are restored. That communication will include plans to restore any missed rewards as a result of the outage. Once again, Kwik Trip appreciates your patience and understanding as we bring back full operations.”

Kwik Trip has confirmed on Thursday that the system outage, which affected everything from the gas station’s app, website, payroll systems, and reward programs, is the result of a cyberattack.

John McHugh, Kwik Trip’s vice president of external relations, issued the following statement to WISN 12 News:

“Although a thorough forensic investigation is still ongoing and further information may be uncovered, the current findings indicate that Kwik Trip experienced a cybersecurity incident that caused disruption to systems located on the company’s internal network on Monday, October 9, 2023. The incident was detected within hours and mitigation efforts began immediately with the assistance of external cybersecurity experts.

“The investigation into the nature and scope of this is ongoing and in its early stages. Done correctly and thoroughly, these investigations take time to complete. To date, there is no indication that guest’s payment card information was involved.

“As of Thursday, October 19, 2023, most internal systems are functioning, and Kwik Rewards is back online and successfully processing loyalty transactions at many of our stores today. We anticipate all locations to be successfully processing loyalty transactions within the next few days. At this time, the Kwik Rewards app and website will remain offline, however, members will receive an update as soon as these are restored. That communication will include plans to restore any missed rewards as a result of the outage. Once again, Kwik Trip appreciates your patience and understanding as we bring back full operations.”

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