Mac Certified Tech/ IT Operations Support Engineer

Position Summary
Chegg is looking for a strong Desktop Support Engineer to join its lean but highly visible and productive team. This person will provide day-to-day hands on support to Chegg’s end user desktop and applications. There will be a ton of interaction with all areas of the company, directly with internal customers and various departments, troubleshooting user desktop issues to resolution.

Other areas of responsibility are LAN support, workstation deployments, break/fix, software/hardware upgrades, patch management, Anti-Virus management, workstation security, image management, application installs, user support and training, etc. Ever the collaborative role, there are a number of additional specific processes and services outside the desktop support role that this position may also be involved in. Most notably, this position will also act as first level support to critical systems and applications during normal business hours.

The role reports to our Sr Manager of IT Operations and is located in our Santa Clara, CA headquarters.


Maintain detailed and up-to-date licenses and hardware/software inventory
Deployments and Break/Fix
for workstations, printers, faxes, etc.
IT Equipment and Supplies Procurement
Hardware/Software installs and upgrades
Workstation Patch Management
User Support and Training
Maintain WDS Image Library
Manage IT Department documentation
Perform Preventive Maintenance
LAN Support
Exchange/Outlook Support and Active Directory support
Blackberry / iPhone/ wireless devices deployment and support
Windows 7 Enterprise/ Microsoft Application Support
Avaya IP phone support
VPN Account Setup and Support
- Desktop Security
AntiVirus Management and Support


Education and/or Experience

A Bachelor’s degree in a related field or IT related degree and/or combination of directly related work experience commensurate to 2-5 years experience

Computer / Technical Skills
LAN / WAN experience required
Desktop and Laptop Break/Fix experience
WDS (Windows Deployment Services) experience
Exchange/Outlook 2010, 2013 (Mac 2011) experience
Lenovo IBM Hardware / MacBook and MacBookPro experience required
Desktop Security Best Practices required
Solid and current experience in the following: Windows7 Enterprise, FTP Server, Symantec AntiVirus, DNS/DHCP Administration; Active Directory
Proficient in Microsoft Office (Excel, Word, PowerPoint, Access)
Demonstrated work experience in project and task management proficiency with the ability to prioritize and execute accordingly
Must be able to work varied work hours, ‘On-Call’, including evenings, weekends and holidays

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