Foreign exchange network Travelex has shut down its mobile app and online services after a malware attack discovered on New Year’s Eve.
The London-based organization is a subsidiary of Finablr, a global network for payments and foreign exchange solutions. Travelex has a presence in 27 countries and more than 1,200 retail stores at on-airport and off-airport locations. Its branches are still operating, the Wall Street Journal reports, but workers had to rely on manual transactions on January 2. Travelex’s internal email system is also down, the report says.
In a tweet posted the same day, Travelex UK confirmed it’s “having IT issues” in response to a customer who pointed out its website was displaying a server error. “At this stage, we’re unable to perform transactions on the website or through the app,” the company wrote.
Third-party investigators are analyzing the attack to determine where it started and the type of malware used. At the time of writing, its UK and corporate websites were both still offline.
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