Manages a team of people in one or more of the IT disciplines including, but not limited to, business systems analysis, application development, database administration, quality assurance, IT security, customer service, network or platform administration and other infrastructure areas. This position is responsible for all management responsibilities in an assigned area such as budgeting, financial management, resource management, performance management, project definition and execution to meet the mission of the group, and ongoing operations. This is a gated job series for use in centralized HISD IT. Specific to Manager: Accomplishes work objectives through the management of direct reports. Provides direct day-to-day management to professionals and/or skilled support staff; may become actively involved, as required, to meet schedules and resolve problems. Works within specified guidelines and makes decisions regarding daily priorities and the application of technical/business processes within established guidelines for a work group or segment of a department. Receives assignments in the form of objectives and determines how to use resources to meet schedules and goals. Provides guidance to subordinates within the latitude of established HISD policies. Recommends changes to policies and establishes procedures that affect own team and possibly the department. Use of this job family outside of centralized IT requires approval from the Chief Technology Information Officer.
MAJOR DUTIES & RESPONSIBILITIES
List most important duties first
Facilitates the resolution of technical and business problems within scope of responsibility, which varies by management level and occasionally technical specialty. Evaluates recommendations of others, deciding on course of action in ambiguous situations and applying innovative solutions. Provides process, project and technical guidance, quality review and management of a group of technology professionals. Works on issues where analysis of situation or data requires review of relevant factors. Exercises judgment within defined procedures and policies to determine appropriate action.
Establishes technical standards and requirements and reviews the current status and collaborates to develop improvement solutions. Communicates quality goals within scope of job. Takes steps on timely basis to eliminate quality issues.
Oversees and manages design, implementation, delivery, monitoring and administration of IT services and technologies to departments; Leads others in research and analysis to develop creative and innovative solutions regarding processes, directions and methodologies.
Ensures effective staffing, resource utilization, and needs assessment of projects and balancing the work load of staff.
Selects, develops and evaluates personnel to ensure efficient development and operation of IT services, products and systems. Directly accountable for professional and technical development of direct reports.
Performs other job-related duties as assigned.
Will vary by technology focus, but typically requires a minimum a Bachelor’s Degree; prefer Master’s Degree. Clarification of Bachelor’s Degree requirement: As determined by Human Resources and the hiring manager, additional equivalent and directly related education and experience in lieu of a Bachelor’s Degree may be considered. Equivalent experience is four or more years in a related field in an exempt-level position, in addition to the minimum experience requirement of 12+ years. An Associate’s Degree would fulfill a portion of the four-year degree requirement.
WORK EXPERIENCE: 12+ years including some supervisory or leadership experience.
TYPE OF SKILL AND/OR REQUIRED LICENSING/CERTIFICATION: Recent advanced applied experience working with multi-platform personal computer environments and local and wide area network technologies. Should have completed certification at a senior level in an IT discipline. Should have completed basic project management experience. Should be working on full breadth of understanding all IT disciplines and have a working knowledge of key engineering disciplines of software, information systems, network, security and system management engineering.
LEADERSHIP/SUPERVISORY RESPONSIBILITIES: Manages. Accomplishes the majority of work objectives through the management of direct reports. Provides day-to-day direction to staff; may become directly involved, as required, to meet schedules and resolve problems. Responsible for assigning work, meeting completion dates, interpreting and ensuring application of policies and procedures. Receives assignments in the form of objectives, with goals and the process by which to meet goals. Provides input to hiring, performance and budget.
WORK COMPLEXITY/INDEPENDENT JUDGMENT: Work is substantially complex, varied and regularly requires the selection and application of technical and detailed guidelines. Independent judgment is required to identify, select, and apply the most appropriate methods as well as interpret precedent. Position regularly makes recommendations to management on areas of significance to the department. Supervision received typically consists of providing direction on the more complex projects and new job duties and priorities.
BUDGET AUTHORITY: Specifies requirements for a plan and/or budget.
PROBLEM SOLVING: Decisions are made with greater freedom and discretion, including recommendations that are subject to approval on matters that may affect multiple departments across HISD. Job is frequently expected to recommend new solutions to problems, to improve existing methods/procedures/services and generate new ideas. May also review decisions made by other individuals on more routine matters.
IMPACT OF DECISIONS: Decisions have moderate impact to the facility/department or division, causing increased satisfaction or dissatisfaction; producing efficiencies or delays; promoting or inhibiting personal intellectual or professional development; and/or contributing to financial gain or expense. Errors may be serious, usually not subject to direct verification or check, causing losses such as improper cost calculations, overpayment or improper utilization of labor, materials or equipment. Effect usually confined to the organization itself and is short term. (Level 3)
COMMUNICATION/INTERACTIONS: Collaborate and solve problems – works with others to resolve problems, clarify or interpret complex information/policies, and provide initial screening/negotiations without approval authority. Interactions are typically with customers, senior level professional staff, and managers.
CUSTOMER RELATIONSHIPS: Takes routine or required customer actions to meet customer needs. Responds promptly and accurately to customer complaints, inquiries and requests for information and coordinates appropriate follow-up. May handle escalated issues passed on from co-workers or subordinates.
WORKING/ENVIRONMENTAL CONDITIONS: Work involves some exposure to moderate risk of accident and requires following basic safety precautions. Ability to carry and/or lift 45 pounds or more. Work is normally set to specified shifts. This position is expected to be goal and customer service focused. During times of emergencies, outages and project planned work; employees are expected to be on call and available until the event is addressed. During system conversions, extra effort may be required in order to ensure the roll out of the system is successful.