Manager, IT

Job Description
Position Overview

Skillsoft is currently seeking an IT Manager. The IT Manager’s role is to plan, organize, and manage staff and operations to ensure the stable operation of the organization’s IT infrastructure. This includes developing, maintaining, supporting, and optimizing key functional areas, particularly the server and storage infrastructure and some data centers. The IT Manager will also schedule and direct activities to resolve hardware and software problems in a timely and accurate fashion.

This position will supervise the Systems Engineering Team comprised of Systems, Application, Hardware Engineers and System Administrators.  The Manager of IT will coordinate with functional departments involved in system requirements, techniques, and controls. The IT Manager will assist with the management of business continuity and recovery of company’s information systems, including needs analysis, design, plan development, implementation, and documentation.

The Manager of IT will supervise the planning, designing, development, troubleshooting and implementations of application, and system solutions across multiple platforms and architectures to support Server and Storage Infrastructure requirements. Manage preventative maintenance policies and procedures to ensure equipment has latest releases, patches, and/or fixes applied.

Work with VP of Global Services to ensure Policies and Procedures are in line with the Business needs and are updated as mandated by the Business environment. Manage Vendor relations in regards to maintenance agreements and licensing renewals. Manage Sarbanes-Oxley Internal & External Audits for IT Services mandated compliance.


Position Responsibilities

Responsible for the day-to-day operation and availability of server resources

Primary role in the planning and implementation of new server resources and applications as well as upgrades

Act as a point of escalation and information resource for the Engineering team

Participates within the Global IT teams to ensure a highly available global IT infrastructure

Monitors policies and procedures for adherence and consistency

Participates on the Project Team for internal/external collaborative projects

On-call 24x7x365 as primary point of escalation for on-call personnel


Desired Skills and Experience

Customer Focused – personally demonstrated that both external and internal customers are a high priority by identifying, and responding to their needs in a timely and efficient manner

Initiative – Recognizes opportunities and initiates actions to capitalize on them by looking for a new and productive ways to make an impact

Innovative Thinking – Embraces and champions new ideas and encourages others to do likewise

Building Organizational Commitment – Demonstrates commitment, loyalty and appreciation for the organization.   Conveys a high-level of concern for all employees, while helping to ensure that both their needs and those of the organization are met

Experience with Server and Storage Architecture and Support

Change and Incident Management experience, ITIL or COBIT certification a plus

Experience with Microsoft SCCM

Project Management

Experience with various Systems monitoring Tools

Self-motivated and results-oriented

Well-developed verbal and written communication skills required

Microsoft Exchange server experience

Software and hardware troubleshooting skills are essential

2-3 years’ experience with Windows 2003 and 2000 server Operating Systems

3-5 years’ experience with Active Directory and Group Policies

Thorough understanding of DNS, DHCP, WINS, FTP, SMTP, SNMP, TCP/IP and Terminal Services


Education and Certifications

Bachelor’s degree (preferably in computer science) or equivalent combination of training, vendor certification, and work experience


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