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Manager of System Operations: Slate | #itjobs | #infosec | #cybersecurity | #informationsecurity


Location: Flexible within the U.S.

Type: Full-time

Start Date: May
1, 2020

Relay Graduate School of Education seeks a Manager of System Operations for our recruitment, admissions, and
certification platform (Technolutions Slate). This is a chance to join a growing, equity-focused, and remote-friendly team at a new
institution of higher education. Reporting to the Senior Manager of Student Systems, the Manager of System Operations will leverage the
technical features of Slate to ensure that Relay is maximizing the platform’s potential in service of our staff and students. Through
this work the Manager of System Operations will create new solutions for existing problems, and will have the opportunity to work closely
with colleagues across the institution.

This is an exciting opportunity to make a meaningful difference in the daily technology
operations of a national, mission-driven, and high-growth non-profit.

ESSENTIAL DUTIES & RESPONSIBILITIES

  • Execute all Slate management activities, including project and process management, building new features, answering support tickets,
    and consulting on newer use cases.
  • Locates and defines new process improvement opportunities for platform
    sustainability
  • Ensure new builds (e.g. reports, portals, workflows) are constructed so that they can scale to larger use cases and
    settings.
  • Bring technology-focused best practices to all Slate activities, coordinating closely with the other SIS platforms, and
    managing integrations across these platforms.
  • Build and maintain custom online portals for use by admissions staff, prospective
    students, and applicants.
  • Create end-user training guides and documentation
  • Serve as the first line of defense for questions
    from super-users and end-users.
  • Execute basic and complex system configuration changes as per prioritized
    requirements.
  • Complete internal testing of new build and configuration items; participate in or lead system and user acceptance
    testing efforts.
  • Analyze system use to recommend and implement improvements.
  • Understand system interdependencies and
    collaborate with project teams accordingly.
  • Perform other related duties, inside and outside of Slate, as required and
    assigned.

QUALIFICATIONS

  • 2+ years of experience working with Technolutions Slate.
  • Ability to
    produce written artifacts (diagrams, prose, presentations) that resonate with business owners and technical staff
    alike.
  • Demonstrated analytical and problem solving skills.
  • Working knowledge of SQL and HTML.
  • Ability to handle
    shifting priorities and prioritize work accordingly.
  • Ability to partner with software and service vendors / engineers to identify
    the course of resolutions.
  • Ability to work well independently as well as effectively within a team.
  • A passion for building
    solutions that enable teams to work more effectively.
  • Delivery-focused, pragmatic, and driven to get practical solutions
    live.

COMPENSATION

Relay offers a competitive salary and benefits package for full-time employees.

Relay Graduate School of Education provides equal employment opportunity for all applicants and employees.


Relay Graduate School of Education provides equal employment opportunity for all applicants and employees.

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