Mid Level MAC/PC Support Analyst

Category: Information Technology Employee Type: Full-Time
Location: US-IL-Downers Grove Experience: Not Specified
Job Description
DISYS is seeking a MAC Support Analyst to provide both phone and desk-side support to internal employees and external partners to support business operations and deliver IT operational excellence on a daily basis. Additional responsibilities include:

  • Provide first contact resolution of technical support issues within the expected service level agreement for MACs and PCs
  • Support mobile technology and devices (Android and Apple [iOS])
  • Use/audit team standard operating procedures to resolve incidents and service requests
  • Log tickets into Service Desk Tool, tracking incidents and service requests impacting all users
  • Provide on-call support for approximately one week/month (5-9pm CT)
  • Deliver solutions to effect gains in efficiency for IT objectives
  • Identify opportunities to reduce costs of technology and/or increase productivity
  • Validate all technology assets comply with the IT policy for security and legal/illegal software
  • Protect Company and User data
  • Manage tickets/relationship with 3rd party service providers
  • Notify IT Risk Manager of any concerns involving risks to the company through technology
  • Responsible for aiding in own self-development by being available and receptive to any training made available by the company
  • Although this position requires cross platform support for both MACs and Windows, emphasis will be on primary support for MACs in an enterprise environment

Skills Desired

  • Bachelor’s degree or equivalent experience (ACSP, ACTC, ACMT, or equivalent and/or ITIL Foundations certifications are a plus)
  • Knowledge or experience supporting:
  • Windows OS and Apple OS environments
  • Desktop/Laptop/Printer Hardware troubleshooting
  • Experience troubleshooting MACs and PCs
  • MS Office Suite for MACs and PCs
  • Casper Suite
  • Adobe Creative Suite support and knowledge
  • Mobile technology and devices including Smartphones (Androids and iPhones)
  • SharePoint
  • VPN
  • MS Active Directory
  • Demonstrates initiative, self-discipline, a positive attitude and strong work ethic with attention to detail
  • Communicates in a clear, concise and professional manner; demonstrates strong written, oral, presentation and listening skills; includes giving respectful, full attention to people, taking time to understand the points being made and asking questions as appropriate
  • The ability to follow policies and procedures, maintain accurate and detailed Help Desk tickets

Digital Intelligence Systems, LLC. is an Equal Opportunity Employer, M/F/D/V. Email recruitinghelp @ disys.com to contact us if you are an individual with a disability and require accommodation in the application process.


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