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Mumbai: Manpower at 1930 cyber-crime helpline doubled, Rs 80 lakh saved on first day | Mumbai News | #cybercrime | #infosec


AFTER THE Mumbai Police doubled the number of persons taking calls on the 1930 cyber-crime helpline number from 11 persons to 22 from Tuesday, on the very first day, it helped them save more than 10 times the amount they saved in a single day earlier.

In September, when there were 11 lines available for calls from cyber-crime victims, the police on an average saved nearly Rs 6.5 lakh per day. The helpline on Tuesday added 11 more callers and managed to save around Rs 80 lakh in a single day.

The replenishment of the cyber-crime helpline came following a report by The Indian Express which pointed out that due to a shortage of hands at the helpline desk, most of the Mumbai residents who fall prey to cyber frauds were unable to get assistance through the nation-wide helpline number. In most cases, there was an automated response following which the line was cut with the message ‘line busy’.

The crime branch that oversees the helpline number had earlier admitted that they were able to cater to only one in four calls. When The Indian Express tried calling the number 15 times between August, September and October, it got through only twice.

Following the report, the crime branch had forwarded a proposal to increase the number of people to take the calls. With each person needing a computer, telephone line, and printer, the police had sought more computers. The same were provided to the crime branch and from Tuesday they were immediately put to use.

Festive offer

In a press release issued by the Mumbai Police, it mentioned that on Tuesday, based on calls received by the 22 callers, a total of Rs 79,37,116 that fraudsters had transferred after duping people online were stopped in their bank accounts.

Based on information provided by 1930, the eastern cyber-crime unit saved Rs 32,16,768, the western cyber-crime unit saved Rs 39 lakh in five separate cases, a complainant with NM Joshi Marg saved Rs 1.49 lakh and Rs 7.31 lakh were saved from other police stations, the police said.

Joint Commissioner of Police (crime) Lakhmi Gautam said, “We have doubled the cybercrime helplines and will be increasing it more in the coming days to help resolve grievances faced by people owing to rising cyber-crimes.”

The officer added that they are also institutionalising the practise of calling back victims whose calls could not be taken while speaking to other victims.
The police have requested people losing money to cyber-crimes to call up 1930 immediately after losing money so that the amount can be frozen in the bank accounts of fraudsters.

Mumbai, considered the financial capital of the country, is plagued by cyber-crimes with victims getting duped of lakhs of rupees on a daily basis to fraudsters calling from various parts of the state.

The pilot project of the dedicated national cyber helpline number 1930, developed by the ICCC (Indian Cyber Crime Coordination Centre), was carried out in Mumbai in June 2022. After its success, the project was replicated in other parts of the country.

 

© The Indian Express Pvt Ltd

First published on: 30-11-2023 at 22:38 IST



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