ALBANY – National Grid is warning of a recent phone scam where impostors promise refunds or discounts, then try to get personal information like bank account numbers.
The scam involves a caller ID displaying a phone number from nearby. When the customer answers, a recorded message explains that, due to being over-billed, refunds are owed, the company said.
The customer then is transferred to a live person and the impostor begins probing for personal information, including zip code and utility bill number.
From there, the scammer tries to get personal or financial information.
Customers should never offer personal or financial information to someone they cannot identify.
Scammers won’t have access to account information and that information should never be provided, officials said. Actual National Grid representatives would know the account number.
To verify the caller is who they say they are, customers should ask them to provide the last five digits of the National Grid account number. If the caller doesn’t know it, hang up, officials said.
Anyone who has fallen victim to the scam should immediately contact National Grid using the toll-free numbers listed on billing statements.
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