This position, located in Orem, Utah, is very outward facing – interacting directly with executives, managers, and business users to keep the everything flying along smoothly; even though we might be changing out the wing on the plane while it’s still in the air.
Responsibilities: Source, provision and deploy Windows and Mac laptops and workstations — globally. Manage our Cisco Network, Call Center, and Meraki infrastructure. Aided by a managed services team. Maintain and evolve our local office network and desktop infrastructures – multiple US locations plus Europe and Asia Work with the business to source and maintain our network of approximately 60 local country phone numbers and toll free connections Identify process improvement opportunities and work with key stakeholders to develop and implement effective solutions Develop optimal data management and reporting practices to ensure best practices are put in place
Knowledge, Skills and Abilities: 5+ years as a Systems or Network Engineer Windows and Apple OS skills Cisco Meraki Network and Device Management skills Cisco Call Center management skills New Relic/Google Analytics Strong Understanding of IT governance and Security policies and processes Ability to read and understand complex requirements documents, identify gaps and capturing one-off use cases, etc. Deliver customer requests on time and deliver high quality solutions. Ability to think and operate in a logical manner, break down processes and investigate issues by asking the right questions to determine potential solutions.
Education, Training and Experience:
Appropriate degree in IT, Computer Science or other Technical degree