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Patients face long wait times in the ER | #ransomware | #cybercrime


One week after Ascension announced it was the victim of a cyberattack, electronic health records are still offline at Ascension facilities around Wisconsin.The health care system is working with the FBI to investigate the attack that’s impacting Ascension facilities around the country.Eight-year-old Christian Namowicz and his dad, Christopher, took a trip to the emergency room at Ascension All Saints Hospital in Racine last week, after Christian hurt his wrist playing at school.”I felt bored and tired. I felt scared that they were going to give me a shot. I felt angry and sad,” Christian Namowicz said. Christopher took him to the ER, thinking Christian may have broken his arm.”It was the scream, and his inability to describe how bad it was,” Christopher Namowicz said.The father and son said they waited four hours to be seen by a doctor, and didn’t understand why there was such a delay until a staff member told them halfway through their visit.”We didn’t know there was any breach at Ascension,” Christopher said.The cyberattack May 8 locked staff out of electronic medical records, causing significant issues accessing patients’ medical history.Ascension staff tell WISN 12 News that notes and documentation are now limited to pen, paper and fax machine.”She’s charting it, she’s writing it by hand. So it was a long wait,” Christopher said.Ascension says all hospitals, offices and care sites in Wisconsin are open and operational and “despite the challenges posed by the recent ransomware incident, patient safety continues to be our utmost priority.”Namowicz is left hoping for a quick fix for his son’s injury, and for Ascension’s online systems too.”The entire process was just staggeringly long for us, for something that could have been looked at quicker,” Christopher said.Ascension officials said patients can still make appointments at facilities in Wisconsin. All emergency rooms, urgent cares and clinics are still open.However, Ascension cannot fill prescriptions right now and is directing patients to other pharmacies. Ascension recommends bringing current medication numbers, bottles and a list of symptoms to appointments.As of Wednesday evening, Ascension does not have a timeline for getting systems back online. Cybersecurity investigators are still trying to determine if the hackers stole any patient data.TOP HEADLINESBones found in Madison music store chimney belong to man missing since 1970Packers’ 2024 official schedule: International opener, Thanksgiving matchupWoman charged in reckless driving crash that killed Milwaukee newspaper carrierDodge County school board member arrested, accused of bringing gun to school

One week after Ascension announced it was the victim of a cyberattack, electronic health records are still offline at Ascension facilities around Wisconsin.

The health care system is working with the FBI to investigate the attack that’s impacting Ascension facilities around the country.

Eight-year-old Christian Namowicz and his dad, Christopher, took a trip to the emergency room at Ascension All Saints Hospital in Racine last week, after Christian hurt his wrist playing at school.

“I felt bored and tired. I felt scared that they were going to give me a shot. I felt angry and sad,” Christian Namowicz said.

Christopher took him to the ER, thinking Christian may have broken his arm.

“It was the scream, and his inability to describe how bad it was,” Christopher Namowicz said.

The father and son said they waited four hours to be seen by a doctor, and didn’t understand why there was such a delay until a staff member told them halfway through their visit.

“We didn’t know there was any breach at Ascension,” Christopher said.

The cyberattack May 8 locked staff out of electronic medical records, causing significant issues accessing patients’ medical history.

Ascension staff tell WISN 12 News that notes and documentation are now limited to pen, paper and fax machine.

“She’s charting it, she’s writing it by hand. So it was a long wait,” Christopher said.

Ascension says all hospitals, offices and care sites in Wisconsin are open and operational and “despite the challenges posed by the recent ransomware incident, patient safety continues to be our utmost priority.”

Namowicz is left hoping for a quick fix for his son’s injury, and for Ascension’s online systems too.

“The entire process was just staggeringly long for us, for something that could have been looked at quicker,” Christopher said.

Ascension officials said patients can still make appointments at facilities in Wisconsin. All emergency rooms, urgent cares and clinics are still open.

However, Ascension cannot fill prescriptions right now and is directing patients to other pharmacies. Ascension recommends bringing current medication numbers, bottles and a list of symptoms to appointments.

As of Wednesday evening, Ascension does not have a timeline for getting systems back online. Cybersecurity investigators are still trying to determine if the hackers stole any patient data.

TOP HEADLINES

Bones found in Madison music store chimney belong to man missing since 1970

Packers’ 2024 official schedule: International opener, Thanksgiving matchup

Woman charged in reckless driving crash that killed Milwaukee newspaper carrier

Dodge County school board member arrested, accused of bringing gun to school



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