The Philippine Health Insurance Corporation (PhilHealth) is currently grappling with a serious issue concerning the Medusa Hacking group’s demand for a significant sum of money to prevent their malicious plan of exposing the confidential data of the social insurance system. The hackers are demanding $300,000 or approximately P17 million from the government and have issued a threat to publicly divulge private data if the payment is not made. Consequently, Capstone-Intel Corporation has undertaken a study to analyze the public discourse surrounding the matter.
An online scan from July 27 to September 27, was done with the use of various social listening tools to dive deep into the insights and sentiments of the public about the issue mentioning “PhilHealth Medusa.”
In terms of top posts, the present topic concerns the performance of various Facebook pages belonging to news agencies and influencers. According to Capstone-Intel analysis, GMA News obtained the highest engagement score of 528.4, followed by the Philippine Star with 315.9, and Rappler with 145.4.
The GMA News page has documented a range of reactions for its article, “PhilHealth hit by Medusa ransomware, aims for site restoration by Monday,” including 40% Haha, 38% Like, 16% Sad, 3% Wow, 2% Angry, 1% Loves, and 396 shares.
Similarly, the Philippine Star has recorded a variety of reactions to its news, “PhilHealth hackers demand $300,000 – DICT,” totaling 52% Haha, 17% Likes, 15% Wow, 14% Sad, 2 Angry, 1% Love, and 275 shares.
Furthermore, Rappler has also the public’s reactions from its news report, “PhilHealth hit by ransomware – report,” with 28 Likes, 20 Haha, 12 Sad, 10 Wows, 2 Angry, 0 Love, and 138 shares.
While some individuals may find humor in the current situation concerning PhilHealth, Capstone-Intel recognizes that the government is implementing measures to address the matter, and it is crucial that we acknowledge these efforts.
“It is possible that public laughter could be a response to the occurrence of an unexpected event that could have been prevented with adequate precautions. Nevertheless, it is crucial to acknowledge that the government is taking measures to address this issue,” explains Capstone-Intel.
According to Capstone-Intel , the Department of Information and Communications Technology (DICT)is tackling a ransomware attack on PhilHealth’s systems, restoring functionality and monitoring logs to ensure system stability. As part of their efforts, the DICT is continuing to investigate and monitor the logs from the affected systems and is taking all necessary measures to fully secure and ensure the stability of PhilHealth’s systems.
Meanwhile, according to the findings of the study, the total number of responses related to the topic obtained from the aggregated references on Facebook can be classified according to the following percentage breakdown: 51% are classified as “like” reactions, 27% as “haha” reactions, 9% as “sad” reactions, 7% as “love” reactions, 5% as “wow” reactions, and 2% as “angry” reactions.
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