Info@NationalCyberSecurity
Info@NationalCyberSecurity

Plumas County woman can’t pay mortgage due to Fidelity ‘cybersecurity incident’ | #hacking | #cybersecurity | #infosec | #comptia | #pentest | #ransomware


Some Northern California homeowners trying to pay their mortgage bills are running into account problems stemming from cybersecurity issues.Staci Low from Plumas County reached out to KCRA 3 Investigates because she said she has not been able to pay her mortgage through the company LoanCare, which is owned by Fidelity National Financial.She sent screenshots of some of the error messages she has been getting when she tries to log in. Then, Low said that when she called, her phone alerted her it was “potential spam,” which she said had never happened before.In addition, people have posted hundreds of comments online over the past couple of days about the problems they have been experiencing with the same company.In an SEC filing on Thursday, the company said it became aware of a “cybersecurity incident” back on Nov. 19, and it blocked access to certain systems.According to the filing, the incident was “contained” on Sunday, seven days after it started.However, on Thursday, Low said she still has not yet been able to log into her account.”I can’t find any information barely on this case,” she said. “There’s nothing I have been sent from Lakeview or LoanCare or FNF stating there was a cyber attack. I’m still in the dark. I have absolutely no idea what is going on from the company.” KCRA 3 Investigates reached out to Fidelity National Financial on Thursday, along with the Federal Trade Commission, but did not hear back.On its website, Fidelity states that it sub-services nearly two million loans nationwide. It has not released how many accounts may be impacted.Identity Theft Resource Center, a nonprofit under the U.S. Department of Justice, has tips for those affected by a cyber attack. It suggests immediately changing your password and switching to a 12-plus character password.In addition, ITRC recommends changing the passwords of other accounts that used the initial password, which may have been compromised.Finally, keep a close eye out for phishing attempts that claim to be from the affected organization.

Some Northern California homeowners trying to pay their mortgage bills are running into account problems stemming from cybersecurity issues.

Staci Low from Plumas County reached out to KCRA 3 Investigates because she said she has not been able to pay her mortgage through the company LoanCare, which is owned by Fidelity National Financial.

She sent screenshots of some of the error messages she has been getting when she tries to log in. Then, Low said that when she called, her phone alerted her it was “potential spam,” which she said had never happened before.

In addition, people have posted hundreds of comments online over the past couple of days about the problems they have been experiencing with the same company.

In an SEC filing on Thursday, the company said it became aware of a “cybersecurity incident” back on Nov. 19, and it blocked access to certain systems.

According to the filing, the incident was “contained” on Sunday, seven days after it started.

However, on Thursday, Low said she still has not yet been able to log into her account.

“I can’t find any information barely on this case,” she said. “There’s nothing I have been sent from Lakeview or LoanCare or FNF stating there was a cyber attack. I’m still in the dark. I have absolutely no idea what is going on from the company.”

KCRA 3 Investigates reached out to Fidelity National Financial on Thursday, along with the Federal Trade Commission, but did not hear back.

On its website, Fidelity states that it sub-services nearly two million loans nationwide. It has not released how many accounts may be impacted.

Identity Theft Resource Center, a nonprofit under the U.S. Department of Justice, has tips for those affected by a cyber attack. It suggests immediately changing your password and switching to a 12-plus character password.

In addition, ITRC recommends changing the passwords of other accounts that used the initial password, which may have been compromised.

Finally, keep a close eye out for phishing attempts that claim to be from the affected organization.

——————————————————-


Click Here For The Original Source.

National Cyber Security

FREE
VIEW