I wanted to take the time to recognize the outstanding performance of one of your direct reports, Wilma.
My ID was stolen back in May and this truly has been a nightmare and a complicated matter; I have done a decent amount of research and taking appropriate actions in the last 45 days ( 160+ hours ); I came across your toll free number last week and I gave it a shot.
I dialed the number and was connected to Wilma, I was truly surprised when I found such a weather of knowledge, enthusiasm and energy on the other side of the line; in this difficult situation it really helps when you find someone that cares about their job and truly wants to help people, you cant buy that with money…
I thank her and your organization for being there,
At your service
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