While it might still be too early to make predictions, there are dozens of articles on the web predicting how the COVID-19 pandemic might change our long-term behavior. Here are some of the more interesting predictions I’ve seen that involve broadband and telecom:
An Outcry for Better Home Broadband. Millions of people were sent home for work or school to homes that didn’t have good broadband. These folks have been telling the world for years that they don’t have good broadband. When this crisis is over, these people are going to insist on being heard, and they are going to take out their anger on politicians who don’t help to find broadband solutions. This means Mayors and City Councils that are not pro-broadband. This means County Boards and Commissions that don’t offer matching grants to attract ISPs. This means any state politician who votes against significant state broadband grants or who votes against municipal participation in broadband. And this means federal Senators and Representatives that support the big cable companies and telcos over their constituents. Folks are not likely to be fooled any longer by false legislation that supposedly is pro-broadband but which is the exact opposite — because folks are going to be paying attention to any news concerning their home broadband.
Digital Meetings Are Here to Stay. We are all seeing how effective it can be to meet online. People are going to be a lot less willing to travel for a one or two-hour meeting. I know my days of doing that kind of traveling are over. This means airline business travel is likely never coming back to former levels, but it means a lot more. I was talking to somebody in local government the other day who told me that they spend over 10 hours of every workweek driving between meetings around a large county. He said he thinks the day or required live attendance at such meetings is likely over.
Demand for Faster Upload Speeds. The permanent uptick in more video meetings means there will be an increased demand for faster upload broadband speeds. The FCC still talks about 25/3 Mbps as acceptable broadband, but a home or office getting only 3 Mbps upload is not able to hold multiple simultaneous video calls. Homes and businesses are going to favor technologies willing to meet that upload speed demand.
Telemedicine has Arrived. I have been watching the glacial acceptance of telemedicine for fifteen years. The biggest hurdles have been the reluctance of doctors to try telemedicine and the willingness of insurance companies to pay for it. We’ve broken both of those barriers, and telemedicine is here to stay. There are numerous routine doctor visits that don’t require an office visit. It’s never made sense to force patients who aren’t sick to march through a waiting room that has been filled all day with those with colds, the flu, or worse.
Expect Contactless Payments. I can remember being promised twenty years ago that we’d be able to pay for things by waving a cellphone. Nobody wants to hand a credit card to a clerk or even pass a credit card through a device that other people have used all day — so stores that install touchless payment systems are quickly going to become preferred. Expect an expansion of telephone, voice, and vision interface at checkout locations and a phase-out of credit card swiping. Also, expect an increased reluctance to take cash. There were already stores in New York City last year that made headlines by refusing to accept cash — expect a lot more of that.
More Telecommuting. Businesses have seen that people can be effective when working from home. Expect to see businesses more easily allowing for working from home at least part-time. This likely means a downturn in business real estate. For example, my neighbor is an architect who works at a small local branch of a larger firm. They’ve already seen the effectiveness of working from home and have already discussed not reopening the local office when the crisis is over. More telecommuting means more daytime use of neighborhood bandwidth and an increased expectation of residential broadband signal quality.
A Reboot for Corporate Security. We just spent a decade moving corporate data behind firewalls and restricting access to data from outside the business. Many businesses scrambled to find ways to allow employees to work from home, and in doing so, undid many of their security protocols. Expect a major reboot as companies implement security solutions that support telecommuting.