Security Operations Manager (Incident Response)

The Madison Square Garden Company- New York, NY


The Madison Square Garden Company (MSG) is a world leader in live sports and entertainment experiences. The company presents or hosts a broad array of premier events in its diverse collection of iconic venues: New York’s Madison Square Garden, The Theater at Madison Square Garden, Radio City Music Hall and Beacon Theatre; the Forum in Inglewood, CA; The Chicago Theatre; and the Wang Theatre in Boston. Other MSG properties include legendary sports franchises: the New York Knicks (NBA), the New York Rangers (NHL) and the New York Liberty (WNBA); two development league teams – the Westchester Knicks (NBAGL) and the Hartford Wolf Pack (AHL); and one of the leading North American esports organizations, Counter Logic Gaming. In addition, the Company features popular original entertainment productions – the Christmas Spectacular and New York Spectacular – both starring the Radio City Rockettes, and through Boston Calling Events, produces outdoor festivals, including New England’s preeminent Boston Calling Music Festival. Also under the MSG umbrella is TAO Group, a world-class hospitality group with globally-recognized entertainment dining and nightlife brands: Tao, Marquee, Lavo, Avenue, The Stanton Social, Beauty & Essex and Vandal. More information is available at

EEO Statement At MSG we value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, citizenship, age, genetic information, disability, or veteran status. In addition to federal law requirements, MSG complies with all applicable state and local laws governing nondiscrimination in all locations.Responsibilities

The Security Operations Manager is responsible for investigating and reporting on major information security incidents and events that impact MSG. This position will support the review of technical security requirements, approval and tracking of security exceptions and remediation. The Manager will direct highly complex technical analysis to identify security incidents, threats and intrusions, and rapidly determine course of action and response while also working in conjunction with departmental management, IT leaders, forensic firms (if applicable), and IT Security subject matter experts. The Manager will develop incident response team methods, short and long program goals and objectives, and will organize and manage cross functional technical resources to spearhead incident related remediation and tactical response


Work closely with MSG Technology staff (first line support) to ensure organization is properly prepared for security threats and potential incidents/events.

Proactively seek, monitor for and respond to security incidents

Design incident playbooks to ensure proper response is administered (timing, actions, follow-up, etc)

Exercise all phases of incident response life cycle: analysis, containment, eradication, remediation, recovery

Monitor for external threats, assessing risk to the MSG environment and driving risk mitigation and response activities

Evaluate external threat intelligence sources related to zero day attacks, exploit kits and malware to determine organizational risk and improve threat detection

Conduct host based forensics and analysis to determine root cause and impact; define, document, test and manage incident response processes; mature and integrate processes and technologies, with the objective of the continued development of a comprehensive incident response process.

Stay abreast of the latest information security controls, practices, techniques and capabilities in the marketplace; lead internal skills development activities for information security personnel on the topic of security monitoring and incident response, by providing mentoring and by conducting knowledge sharing sessions

Develop training and communication plan to ensure organization is aware of incident management process and proper protocol.

Track and report key deliverables and metrics related to incidents and associated response. The Manager will also manage and coordinate incident response activities such as forensic analysis of breaches or incidents, incident mitigation, remediation, and root-cause analysis to prevent future incidents; develop and deliver reports regarding incidents and provide recommendations to campus leadership regarding technical and functional solutions based upon incident analysis.

Develop phishing training for organization.


Five to seven years of experience and advanced knowledge of IT Security concepts, security assessments, associated security software tools and industry standards.

Experience with Service now, Symantec Endpoint Protection, Palo alto, Forescout

Advanced knowledge of programming languages, database design, infrastructure and related technologies

Education Candidates who have completed 60 credits of college-level coursework (representing 2 years), or have shown similar self-development through certifications, trade school coursework, etc. are preferred.

Educational requirements may differ from job to job based on the role.

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